Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine has the ability to solve user problems, explain complex issues clearly to users and maintain optimum systems availability. She has good knowledge of IT Hardware and Software packages, and is an expert at resolving issues using proper escalation procedures. In addition to this she has vast experience of addressing a variety of hardware, software, and communications malfunctions. With her present employer she is in involved in running nightly workflows to update the mainframe system and providing round the clock end user support. On a personal level she always remains calm under pressure, and is someone who has the ability to speak clearly and be understood. Right now she is looking for a suitable position with a company that wants to employ proven and talented computer operators.

CAREER HISTORY

COMPUTER OPERATOR – Start Date – Present
Employers name – Location
Responsible for maintaining the Computer system and any peripheral devices used in the data centre.

Duties;

  • Escalating any critical problems to the on-call engineers.
  • Crawling under workstations and desks to get to computer cables.
  • Troubleshooting, resolving and escalating Computer incidents and problems when they are detected.
  • Driving company owned vans to deliver computer parts to different branches.
  • Maintaining a variety of documentation, including operations procedures, tape libraries, and error logs.
  • Working different hours to provide 24 x 7 operational shift cover.
  • Recording any problems which occur, such as down time or crashes.
  • Maintaining an effective systems backup schedule.
  • Creating tape backups of mainframe system before and after update.
  • Resolving common computer error problems.
  • Maintaining records on computer system performance.
  • Ensuring provision of the best possible Computer uptime to the business and its customers.
  • Working with programmers and systems analysts in problem determination.
  • Monitoring computer performance.
  • Explaining complex issues clearly to end users.
  • Loading papers into printers and plotters.
  • Performing tape loading functions in the Computer Room.
  • Managing the safe storage of back-up tapes.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Computer operating

  • Always projecting a positive, professional demeanour through verbal and non-verbal communications.
  • Understands computer control languages used in the work environment.
  • Strong attention to detail and accuracy.
  • Experience of using server remote control tools.
  • Ensuring that workloads are completed in a timely manner.
  • Producing accurate documentation.
  • Able to work in a fast paced environment.

Personal

  • Getting along well with others.
  • Physically capable of lifting heavy computer hardware like printers and computer screens.
  • Possessing a driving license as well as car and willing to travel to different locations to resolve problems.
  • Willing to work any shift that includes weekends, holidays, and overtime.

AREAS OF EXPERTISE

Fixing printers
Social media
Resolving network problems

ACADEMIC QUALIFICATIONS

University name  –  Degree details           Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.

 

 

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