Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A likable, relaxed and articulate Customer Service professional who has the ability to impress clients by giving them an exceptional service. Maxine is continually searching for ways to improve processes and has a track record of creating positive customer outcomes across all levels. She is a passionate best practice advocate who possesses extensive face-to-face customer service experience, and who has the ability to make customers feel special. One of her strongest points is her ability to perform all her assigned duties in a way that exceeds the original objective. On a personal level she has can be an integral part of any talented team and can hit the ground running. Right now she is looking for a suitable position with a company that recognises talent and ability.
CAREER HISTORY
CUSTOMER SERVICE REPRESENTATIVE – January 2010 – present
Employers name – Coventry
Responsible for talking to customers in an enthusiastic and tactful way and for resolving any service issues, billing issues or complaints they may have.
Duties;
- Using electronic databases to bring up customer information.
- Taking part in service review meetings and coming up with ideas on how to improve customer service.
- Cross training new members of staff.
- Returning customer phone calls.
- Giving customers a courteous welcome.
- Interpreting price tag and UPC information.
- Processing all customer transactions efficiently and accurately.
- Answers customer questions regarding products.
- Assisting customers with selections.
- Writing correspondence to customers.
- Organising merchandise within the store.
- Helping out in the unloading of merchandise and stock from delivery trucks.
- Accurately updating customer records.
- Explaining the benefits of the company’s products and services to potential customers.
- Taking down store displays.
TRAINEE – May 2008 – January 2010
Employers name – Birmingham
CASHIER – July 2007 – May 2008
Employers name – Birmingham
KEY SKILLS AND COMPETENCIES
Customer Service
- Exceptional listening, questioning and call control techniques.
- Opening and closing a store on time.
- Resolving the problems of customers.
- Troubleshooting IT problems.
- Excellent grammar, spelling, punctuation and simple mathematical skills.
- Ability to read and interpret documents, procedure manuals and work instructions.
- Physically fit and able to stand or walk for long periods of time.
- Can maintain customer confidentiality.
Personal
- Ability to analyze situations and then make decisions based on these analyses.
- Superb decision making skills.
- Fast learner who can quickly pick up new processes.
- Building effective working relationships with immediate work colleagues as well as those from other departments.
- Ability to schedule and prioritize work.
- A strong entrepreneurial spirit.
- Ability to work both independently and as part of a team.
AREAS OF EXPERTISE
Operational compliance
Researching information
Customer care
Selling techniques
Administrative duties
ACADEMIC QUALIFICATIONS
Central Birmingham University – Teaching Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Math (A) English (B) Geography (B) Physics (A)
REFERENCES
Available on request.
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