The Big Peg
120 Vyse Street
Birmingham B18 6NF
T: 0044 121 638 0026
A superb organiser who has a long track record of satisfying patient needs, providing high quality general dental services, and offering patient comfort that is second to none. Karen will always ensure that fundamental systems and protocols are in place within the dental office, thereby allowing the Dentist to focus on dentistry. She has a competitive team spirit with a strong desire to excel, and has extensive knowledge for business management principles. She will be more than able to look after key aspects such as the overall operation and supervision of the dental clinic; appointment systems; intake procedures; and the maintenance of all patient records. Right now she is looking to work for a dental practice that promotes their employees professional, personal, and financial growth.
DENTAL OFFICE MANAGER – January 2010 - present
Employers name - Coventry
Responsible for ensuring that the office delivers quality and compassionate dental care to every patient. Also in charge of working with each patient in an open and approachable way, and of providing superior patient services, with a focus on customer satisfaction.
- Effectively managing the day-to-day operations in the dental office.
- Managing the office budget.
- Recruiting, hiring and developing office teams.
- Proactively seeking ways to improve the dental office.
- Negotiating Fees with Insurance companies and patients.
- Processing insurance claims.
- Maximizing practice revenue.
- Managing and ordering supplies.
- Maintaining adequate staffing levels to cover busy periods.
- Ordering all office and clinical supplies.
- Ensuring that the cash drawer is reconciled daily.
- Maintaining a clean and tidy waiting and reception area.
- Greeting and welcoming guests.
- Scheduling follow up and recall appointments.
- Maintaining the dental inventory.
- Ensuring that all necessary paperwork in completed.
DENTAL ASSISTANT – May 2008 - January 2010
Employers name - Birmingham
CASHIER – July 2007 - May 2008
Employers name - Birmingham
KEY SKILLS AND COMPETENCIES
- Familiarity with dental office procedures.
- Understanding of insurance, billing, and payment collections.
- Responsiveness and sensitivity to patient needs.
- Promoting a safe and productive work environment.
- Disciplining staff as needed, and terminating staff employment when necessary.
- Anticipating, planning and budgeting for inventory needs.
- Knowledge of MS Office applications.
- Adhering to the highest standards of performance and behaviour.
- A team player that's willing to pitch in with all aspects of the practice management.
- Professional, well-spoken, friendly and presentable at all times.
- Competitive spirit with a strong desire to excel.
- Professional appearance and demeanour.
AREAS OF EXPERTISE
Central Birmingham University – Office Management Degree 2003 - 2007
Aston College - HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)
Available on request.
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