18 January 2017
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IT Analyst resume 2

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine has a long-standing reputation for providing unrivalled technical and analytical support to anyone who needs it. She is an expert at troubleshooting and resolving end user IT problems via telephone, e-mail, helpdesk and in person. Her success to date has been built on a number of strengths, namely her ability to participate in all phases of a project. As someone who has a pro-active attitude she is the first to identify, assess and manage any risks to the success of an IT project. Her key strengths include; performing hands-on fixes at the desktop level, presenting analysis through written reports and replacing old systems with new ones. Right now she wants to develop her career within an ambitious and dynamic business that is going places.


CAREER HISTORY

IT ANALYST - Start Date - Present
Employers name - Location 
Responsible for undertaking maintenance activity to provide stable and reliable IT services to a number of companies. 

Duties;

  • Investigating bugs, errors and new feature requests. 
  • Preparing system flow diagrams.
  • Involved in the support and development of key applications.  
  • Using cutting-edge technology to deliver innovative IT solutions. 
  • Logging help desk calls. 
  • Providing technical leadership, coaching and mentoring to less-experienced individuals. 
  • Facilitating open communication and discussion with stakeholders.
  • Enhancing the usability and effectiveness of any IT systems. 
  • Delivering operational ICT support. 
  • Establishing clear goals and targets for an IT project. 
  • Assisting customers with troubleshooting technical issues. 
  • Replying to technical questions from colleagues and stakeholders. 
  • Escalating unresolvable problems.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional 

  • Educated to degree level in IT related subject. 
  • Collecting information about how a system works. 
  • Able to work for prestigious and high profile clients. 
  • High levels of attention to detail. 
  • Experience with VPN technology and antivirus, antispyware and security technologies. 
  • Readily sharing information and insights with other team members. 
  • Creating automated test scripts.
  • Knowledge of ERP systems. 


Personal

  • Able to communicate with people and act in a way which wins their trust. 
  • Staying calm under pressure.
  • Keen to quickly progress her career within the IT sector. 


AREAS OF EXPERTISE

Test management 
Correcting malfunctions 
Stakeholder Relationship Management


ACADEMIC QUALIFICATIONS 

University name  -  Degree details               Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES 

Available on request.
 



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