21 February 2017
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Performance Management training

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Learn how to recognise good performance and improve poor performance.

This course will show you how to turn good performance into great performance, and will equip delegates with the skills needed to help staff perform to the peak of their abilities. Good performance management can define career paths, promote job satisfaction, and show managers how to manage, influence and motivate staff on all performance related issues.

What is Performance Management
Performance management is key to an organisations success. Good Performance Management is about developing principles, practices and behaviours that support high-performance working. It is a process and set of methodologies used to raise standards of achievement to new heights and increase productivity levels. It makes sure that that the performance of its employees contributes to the business as a whole by giving people a clear understanding of what is expected of them. All of this helps companies to gain a competitive edge, reach targets, reduce internal conflict, save time and raise the moral of its staff by rewarding hard work and constructively addressing shortcomings. If it’s done well it can ensures efficiency and consistency at all levels. It achieves this not through a fixed sequence of events, but instead a continuous process that constantly adapts to the needs of individual staff members.

Typical subjects taught on a Performance Management training course

  • Action Planning
  • Appraisal Reviews
  • Assessing Performance
  • Disciplinary Processes
  • Employee Development Plans
  • Employee Engagement
  • Employee Goals
  • Goal Setting
  • HR Management
  • Job Analysis
  • Key Performance Indicators
  • Leadership
  • Managing Poor Performance
  • Meeting Objectives
  • Motivational Techniques
  • Performance Appraisals
  • Performance Evaluation
  • Performance Management Practices
  • Performance Reviews
  • Personal Development
  • Revising Standards
  • Reward and Motivation
  • Reward Management
  • Staff Development
  • Staff Recruitment
  • Staff Retention
  • Talent Management
  • Teamwork
  • Unrealistic Expectations


You will learn how to

  • Develop techniques to address poor performance.
  • Clearly identify the goals and objectives a organisation is trying to achieve.
  • Make employees creative, responsive or adaptable.
  • Make fair decisions based on merit.
  • Set the objectives which an employee is expected to achieve.
  • Monitor the way in which employees work towards their objectives.
  • Give constructive feedback to employees.
  • Prioritise what needs to be dome first.
  • Use acknowledgement and praise to encourage people.
  • See things from other points of view.
  • Hold performance review meetings with members of staff.
  • Use tangible and intangible measures of performance.
  • Pre-empt performance issues before they arise.
  • Address a sudden drop in performance.
  • Communicate with the team or individual concerned.
  • Deal with emotionally charged people.
  • Measure performance against agreed standards.


You will learn about

  • Achieving results through others.
  • How Performance Management ca influence the growth and profitability of a company.
  • Human Resources policies, processes and procedures.
  • Setting achievable targets.
  • The performance management cycle and how to manage it.
  • Improving individual performance.
  • Deciding which tools to use for performance management.
  • The need for ongoing reviews.
  • The role of coaching in performance management.
  • The connection between reward, resourcing and performance.
  • Getting to the heart of the real problem.


Performance Management training courses overview
Based primarily around lectures, these courses will include a number of case studies and exercises which can be undertaken individually and also as part of a team.

Results focused modules concentrate on giving you everything you need to understand this complex and very important subject. Through ready-made professional training material, group discussions, networking and online resources, you will learn how to embed performance management into the culture of an organisation. Syllabuses focus on teaching you key fields such as motivating individuals and  helping good performers to raise their game to new heights.

At the end of the course participants will be able to identify the root causes of poor performance and know how to take practical steps to remedy it. They will be able to professionally explain to workers exactly what standard of performance is expected from them.


Who is a Performance Management training course suitable for?
They are intended for anyone who is involved in the performance management or appraisal process. This could include Managers, Directors, Team Leaders, HR Professionals, training officers or general personnel staff. They are primarily designed for individuals who manage the day-to-day performance of staff.


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