Receptionist quiz

In the quiz you will be asked the following questions. Good luck!

Receptionist quiz multiple choice questions 

Question 1
To be a receptionist you must be able to;

A.    Write up questionnaires and surveys.
B.    Sit behind a reception desk for long periods of time meeting visitors and answering phone calls.
C.    Carry out market research activities.
D.    Manage a team of office juniors.

Question 2
How should you treat VIP visitors?

A.    In a manner befitting their position.
B.    Just like every other visitor.
C.    By offering them a complimentary car park pass.
D.    Offering to make them a cup of tea.

Question 3
A visitor wants to park their car in the company car park, what do you do?

A.     Make some polite conversation about their car.
B.     Point blank refuse, and tell them to park elsewhere.
C.     If there is a space, issue them a car park pass.
D.     Tell them there are no spaces available, even when there are.

Question 4
What is Microsoft Outlook used for?

A.     To keep a track of office expenses.
B.     It’s part of the diary management system.
C.     Used to assist with company audits.
D.     The management of emails and personal information.

Question 5
To present a professional image of the company a receptionist should;

A.     Have pointless and casual conversations about the weather with all visitors.
B.     Point out to visitors any shortcomings in their dress style.
C.     Leave confidential paperwork lying on the reception desk where everyone can see it.
D.     Be calm and polite at all times, and deal with all of their enquiries in a professional and courteous manner.

Question 6
To create effective presentations and correspondence you should;

A.     Have good knowledge of Microsoft Office packages like Word & Excel.
B.     Be able to file away paperwork properly.
C.     Be prepared to plagiarise and copy other people’s writing.
D.     Know how to add and subtract.

Question 7
Part of a receptionist’s duty is to screen phone calls, the reason for this is to;

A.     Find out the number of the person calling, so you can call them back later.
B.     Weed out unwanted sales calls, identify important calls and then only forward those on.
C.     Have casual conversations with the caller.
D.     Get rid of all callers as fast as they can.

Question 8
An effective all round receptionist is;

A.     A team player who is also able to work on their own initiative.
B.     A loner who works best on their own.
C.     An extrovert who is only effective when they work as part of a team.
D.     A person who is only sociable after work.

Question 9
What is a switchboard?

A.      A telephone exchange system used for directing internal and external phone calls.
B.     A electronic diary management system.
C.     A device used to identify computer faults.
D.     Specialist software used to track executive appointments.

Question 10
Effective Diary management helps you to:

A.     Book hotels for the company.
B.     Complying with all legal, regulatory and best practice guidelines.
C.     Participate in meetings.
D.     Keep track of company appointments and events.

Question 11
A receptionist should have good communication skills so they can;

A.     Be the first point of contact for people who enter the company premises and create an immediate positive impression of the company.
B.     Gossip with colleagues.
C.     Pass messages from one person to another.
D.     Write professional correspondence.

Question 12
What does sorting and distributing the post mean?

A.     Writing up correspondence to be sent out.
B.     Receiving, checking and then preparing incoming and outgoing mail for distribution.
C.     Proof checking the grammar in letter to be sent out.
D.     Receiving the post then filing it away to be dealt with later.

Question 13
What does visitor management mean?

A.     Offering visitors a cup of tea upon their arrival.
B.     Making people sign a visitors book when they first arrive.
C.     Asking visitors questions about how their day has been.
D.     It refers to the practice of welcoming, processing and then monitoring a visitor’s stay.

Question 14
A receptionist should have a good memory for names and faces, so they can;

A.     Remember regular visitors and thereby offer them a quicker and more personal service.
B.     Use computer equipment more effectively.
C.     Write letters more professionally.
D.     Learn to use new office equipment.

Question 15
Visitor passes can help to;

A.     Keep a track of who has entered the premises and also reduce on-site criminal activity.
B.     Make visitors feel more valued.
C.     Tell senior managers how many people have visited the company.
D.     Create a professional image of the company.

Question 16
What is a visitor signing in book used for?

A.     Finding out the names of visitors.
B.     Keeping track of who is in the building.
C.     Obtaining a visitors signature.
D.     To find out how many people visit the company on a daily basis.

TRUE OR FALSE QUESTIONS

Question 17
A reception desk needs to be manned at all times of the working day.
True or false

Question 18
Receptionists cannot issue car park passes to visitors.
True or false

Question 19
A good receptionist should ensure that every visitor, guest or client receives a professional welcome no matter who they are.
True or false

Question 20
Part of a receptionists job is to direct callers or visitors to the right person.
True or false

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