Retail operations manager CV example

William Jones

Retail operations manager  
134 Anywhere Road Coventry CV6 7RF   
T: 02776 888 5544     M: 0887 222 9999     E: william.j@dayjob.com

PERSONAL SUMMARY

Focused with a comprehensive knowledge of managing and developing stores and leading staff & sales teams in sectors like clothes, footwear, cosmetics, furniture. Commercially aware and highly successful in driving business forward whilst delivering high retail standards, through increasing sales performance, business development and H.R  skills. Proven ability to maximize sales and profitability through excellent service and the effective management of retail space.
Easy going by nature and able to get along with both work colleagues and senior managers, currently looking for a suitable challenging retail managerial position.

WORK EXPERIENCE

Fashion Store  – Coventry 
RETAIL OPERATIONS MANAGER          June 2008 - Present

Responsible for the organizing and planning for 6 stores, with a area of 1750 sq.mt with a £1 Million turnover per annum. Involved in Strategic Account Service Management, sales forecasting / demand planning, vendor management, and retail return policy.

Duties: 

• Deputizing for the Area Manager, supporting and overseeing shop openings.
• Overseeing the recruitment of new sales and retail staff.
• Responsible for training and induction programmes for new staff members.
• Day to day running and operating of stores.
• Ensuring a consistently high standard of presentation in all branches.
• Working closely with visual merchandisers.
• Maintaining accurate records of all pricing, sales, and activity reports.
• Controlling shrinkage, wages, write-off, cash control and store expenditure.
• Marketed the company by organizing fashion shows and special promotional events.

KEY SKILLS AND COMPETENCIES

• Dramatically reduced expenditure by cost cutting across the board.
• Gained considerable portion of existing market & increased sales turnover by 17%.
• Implemented changes that increased customer retention by 19 %.
• Responsible for opening 2 new stores.
• Experience of budgetary and merchandise management.
• Consistent at meeting all set sales targets.
• Brand experience, working within brand guidelines.
• Producing data and reports for senior management on performance.
• Helped push the business forward to achieve significant turnover and profitability in 6 stores.

ACADEMIC QUALIFICATIONS

BA (Hons) Retail Management  
Nuneaton University     2005 - 2008 

A levels: Maths (A) English (B) Technology (B) Science (C)
Coventry Central College     2003 - 2005

REFERENCES 

Available on request.

AREAS OF EXPERTISE

Retail Store Management

Profit Management

Brand Management

Fashion merchandising

Maximizing sales

Market & competitor analysis

Product launch

Brand marketing

Retail environment

Purchase & distribution

PROFESSIONAL

Can speak Spanish

First Aid

PERSONAL SKILLS

Attention to detail

Communication skills