Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
Maxine is able to help company’s achieve what seems impossible, namely better Service Delivery at lower costs. She is known for always keeping her promises, consistently delivering on time and having a customer focused approach to work. As a true professional she is able to add value to everything that she does, and has extensive knowledge of the systems and techniques needed to manage service functions. With her present employer she is proactively engaged with customers to drive service improvement and ensure customer satisfaction. On a personal level she has lots of patience, a high degree of technical knowledge and is always looking for ways to increase her expertise and thereby stay ahead of the pack. Her key strengths include focusing on quality, cost reduction, process development and creating a workplace environment of innovation and continuous improvement. Right now she is looking for a suitable position with an ambitious company that is going places.
CAREER HISTORY
Service Delivery Manager – Start Date – Present
Employers name – Location
Responsible for delivering all the changes necessary to provide effective user focused digital services.
Duties;
- Encouraging the maximum usage of the company’s services.
- Providing accurate and timely service activity information to the Operations Manager.
- Acting as the central point of communication within the Service Delivery team.
- Growing services so that they meet a client’s expectations.
- Interpreting service delivery to staff.
- Enforcing safety regulations.
- Implementing effective performance management processes.
- First line incident management.
- Reviewing the company’s current service activities and processes.
- Creating stakeholder maps.
- Reporting on service results.
- Carrying out staff performance reviews.
- Organising appropriate training for staff members.
- Holding weekly and monthly staff meetings.
- Using the latest service management tools, techniques and trends.
- Planning everything from strategy and tactics right through to operations.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Service Delivery Management
- Digitally literate enough to be able to communicate with technical staff.
- Improving a company’s capabilities.
- Never compromising on standards of quality.
- Knowledge of the lifecycle of service systems.
- Expertise in planning and delivering service to clients.
- Able to work with internal and external partners.
- Experience of working in both the public and private sectors.
Personal
- Accepting failure as a positive experience from which to learn.
- Friendly and easy to engage with.
- Having a smart and professional image at all times.
AREAS OF EXPERTISE
Leave management
Performance planning
Capacity planning
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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