Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A kind, friendly and very approachable Service Manager who has a proven record in delivering successful projects. Maxine is more than able to oversee all aspects of service delivery to customers throughout its operations. She is someone who thrives within a pressurised environment in which the achievement of projects within strict budgetary and timescale constraints is key. As a true professional she will have no trouble optimising resources and continuously reviewing operations to improve profitability and customer service. Right now she would like to join a company whose people are its most prized possession.
CAREER HISTORY
SERVICE MANAGER – Start Date – Present
Employers name – Location
Responsible for ensuring departmental profitability, delivering budgets, controlling expenses, recruitment and selection, staff coaching and motivation.
Duties;
- Working with operations process owners to understand the impact of changes and transition.
- Responsible for building and maintaining valuable relationships with clients and the activities of the service team to ensure that work is completed on time.
- Implementing quality control procedures and the quality assurance process.
- Maintaining communications with relevant departments and company members at all times.
- Ensuring the smooth running and timeliness of all operations within the company whilst on shift.
- Implementing processes and adhering to manufacturer specifications.
- Upholding the required work uniform and insuring a professional code of conduct is displayed at all times.
- Ensuring the company processes are adhered to and implementing improved procedures where necessary, ensuring manufacturer process descriptions are updated and agreed by the general manager.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Able to lead through times of significant change and disruption.
- Excellent IT and communication skills (both written and verbal) for a customer facing role.
- Exceptional organisational and man management skills.
- Knowledge of KPI’s, financial issues and budgetary matters.
- Experience of controlling clerical work, administration, systems and financial matters.
- Ability to work in a high paced service operation.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- IT literacy with competency in Microsoft office software.
- Team builder and a great staff motivator.
- Strong customer-facing experience and management.
Personal
- Have the mentality to challenge an established status quo.
- Strong Commercial background.
AREAS OF EXPERTISE
Quality control
Client relations
Staff organisation
Rota management
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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