120 Vyse Street
Birmingham B18 6NF
T: 0870 061 0121
M: 0777 000 0000
Accomplished and driven service manager with experience of coordinating operational and financial activities in a wide range of industries and sectors. Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a variety of levels. Boasting a impressive track record of working closely with commercial departments such as sales and product management to assist the smooth operational running of a company.
Right now looking for a relevant position with a high profile and exciting employer who will appreciate my skills, experience and hard work.
International Software Vendor
SERVICE MANAGER - May 2008 – Present
Responsible for organising the service department and in particular, controlling it’s resources and utilizing it’s assets to achieve maximum efficiency. Overseeing the day-to-day management of the service area.
Providing high quality, up-to-date documentation for all service arrangements.
Motivating and guiding a team.
Seeking out, establishing and maintaining relationships with operational contacts within each client.
Making sure that all account and contract details are up to date.
Investigating technical issues.
Accurately recording service times, job costing and invoicing in the Service Department.
Escalating operational issues to senior management.
Proactively developing and retaining key customer accounts.
Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets.
Carrying out quarterly billing checks and inventory audits.
Arranging for all outstanding debts to be collected within due time periods set.
Collecting and analysing data, then using it to plan and manage both projects and systems.
Keeping costs down by focusing on the reduction of leakage.
Taking corrective action where inadequate performance is suspected.
Assisting in the development of a customer service policy for the company.
Confirming that contracted payment terms are adhered to.
Following up on all outstanding issues.
Experienced in the management of a field based team.
Ability to work closely with and develop relationships with clients.
Improving and developing the knowledge & skills of others.
Highly organized with a positive 'can do' attitude.
Knowledge of progress monitoring and reporting.
Ability to organise clerical work, administration, control systems and financial resources.
Experience of using modern business methods in a practical way.
Knowledge of recruiting, selecting and appraising staff.
Able to handle communications and corporate affairs.
Building effective and efficient teams.
Excellent customer facing skills.
Disciplined, energetic and results orientated.
Having a analytical approach to problem solving.
Can create a environment where colleagues and staff can develop and excel.
High standards of numeracy and literacy.
Assertive and confident.
Self-starter, who can multi-task in a demanding environment.
KEY COMPETENCIES AND SKILLS
Control & Coordination
Evesham University 2005 - 2008
BA (Hons) Management with Accounting
Coventry North College 2003 - 2008
A levels: Maths (A) English (C) Physics (B)