Systems support staff jobs will work in the IT departments of public sector organisations and also private companies
System support staff usually work for computer departments of large companies, service providers of the internet or for suppliers of software and hardware. Through the phone or email, you are required to provide technical and systems analyst support to users. In addition, the tasks you carry out involve you establishing what the problems, helping the client locate the problem and fix it or deciding to refer the problem to another specialists.
The skills required include excellent communicational skills, a good level of patience as well as detailed product knowledge. On the job training is used a lot when training to become support staff, with entrants coming from a wide variety of backgrounds where they have been capable in exhibiting a good level of computer literacy.
Skills required for becoming systems support staff include database testing at a intermediate level, having user Interface Testing skills at a Expert level, in addition having Software Lifecycle experience, good skills in Microsoft Office Excel Expert, Microsoft Office Word at a Intermediate level and having good Communicational and Team working skills.
Free IT CV templates:
1st line support
IT support analyst
IT support engineer
IT support technician
Technical support executive
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