There are two key important points to remember about this subject, firstly that all conflict situations need to be handled carefully, and secondly that most workplace conflicts can be anticipated and avoided.

For managers to supervise staff properly they need to act according to a proper method and not according to their emotions or mood. These courses can help them to do that by assisting them to identify the potential causes of conflict and showing them how to reduce the frequency and risk of these happening. Students will learn how to handle conflicts, aggressive people as well as potentially violent situations in a safe and legal manner. All of which can lead to a more harmonious environment, longer lasting working relationships, a higher level of trust and more productivity in the workplace. Remember prevention is much better than cure.

What is Conflict Management
Employers have a duty of care to provide a safe place of work for their staff. This includes addressing issues like bullying or harassment from fellow workers, customers or other third parties. Conflict Management is about addressing workplace conflict issues within an organisation and about limiting the negative aspects of conflict while increasing the positive aspects of conflict. It’s about handling issues early, turning problems into possibilities and seeing what can be done to resolve issues.

Conflict Management training courses overview

Courses are designed to teach and demonstrate to students correct conflict management principles. This is done by drawing on proven core modules and by tailoring teaching to meet the specific needs of students.

Training is of the highest quality and is delivered by professional accredited tutors who have a wealth of experience that they can draw on. Hands on instructors will use relevant and effective methods to show delegates how they can push staff to get on with each other and not get bogged down in arguments and tensions that disrupt the flow of work. Particular focus is placed upon highlighting those factors which can calm or escalate a confrontation.

In-depth interactive sessions will demonstrate to delegates how body language and other non verbal methods of communication such as appearance, touch, gestures, expressions, eye contact and proximity can assist in managing disputes. Syllabuses will stress how important staying calm and maintaining composure is when addressing conflicts in the workplace and improving workplace relations. You will explore and understand the different methods and techniques that are used to lead to better understanding of how to address and resolve issues early on before they escalate. Case studies and specific scenarios are used to demonstrate how you can iron things out and attack the problem, not the person.

You will leave the course feeling more confident about dealing with conflict situations, and about getting the best possible result from a situation with the minimum amount of fuss and in the shortest time possible.

Typical subjects taught on a Conflict Management training course

  • Assault Avoidance
  • Bullying & Harassment
  • Collaborating
  • Common Workplace Disputes
  • Communication Breakdown
  • Conflict Flashpoints
  • Conflict Management
  • Conflict Prevention
  • Conflict Resolution
  • Constructive Conflict
  • Constructive Criticism
  • De-escalation Techniques
  • Defining Conflict
  • Destructive Conflict
  • Diffusing Tension
  • Emotional Language
  • Emotional Skills
  • Facilitating Conflict
  • Making Interventions
  • Managing Emotions
  • Managing Priorities
  • Mediating
  • Miscommunication
  • Negative Feedback
  • Negotiating
  • Objective Language
  • Personal safety
  • Physical Intervention
  • Reasons for Conflict
  • Recognising Differences
  • Relationship Building
  • Resolving Disputes
  • Restraint Training
  • Stages of Conflict
  • Stress Management
  • The Workplace Environment
  • Types of Conflict
  • Zero Tolerance Initiatives

You will learn how to

  • Get to the heart of a problem.
  • Communicate with uncompromising people.
  • Diplomatically deliver bad news.
  • Deal with parties who disagree.
  • Avoid recycling old arguments and disagreements.

Who is a Conflict Management training course suitable for?
These courses are ideal for managers and supervisors from a wide range of sectors who may have to deal with conflicts in a workplace or face angry, aggressive and demanding customers.


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