10 December 2018
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Branch Manager resume 1

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A strong and inspirational leader who knows how to drive team members to greater success. Maxine has experience of scheduling, supervising, and motivating branch staff so that they achieve maximum efficiency. She is an expert at managing a high level of customer expectations, dealing with complex managerial problems and ensuring that sales targets are met. On a personal level she has a professional appearance, enthusiastic attitude and has the ability to instil trust and confidence in customers. Right now she is looking for a suitable position that offers brilliant prospects for future development and career advancement.


CAREER HISTORY

BRANCH MANAGER - Start Date - Present
Employers name - Location
Responsible for making sure the customer experience in the branch is the best on the high street.

Duties;

  •     Generating new business from customers.
  •     Getting the best results out of a team.
  •     Building strong relationships with customers.
  •     Co-ordinating promotional activity.
  •     Analysing competitor activity.
  •     Ensuring that the legislation and regulations concerning health and safety including fire regulations are complied with.
  •     Looking after the safety of employees and customer.
  •     Building excellent customer relationships both face to face and over the phone.
  •     Generating customer footfall.
  •     Soliciting feedback from subordinates and team members so as to identify any branch shortcomings.
  •     Providing sound leadership to staff.
  •     Maintaining accurate times sheets and personnel records.
  •     Participating in and contributing to any branch manager’s meetings.
  •     Involved in the recruitment of branch staff.
  •     Assisting in account development.
  •     Making sure the branch is adequately staffed to achieve set goals.
  •     Developing targets for the branch.
  •     Implementing long term plans.
  •     Reconciling any inventory discrepancies.
  •     Organising induction training for new staff members.
  •     Resolving and customer issues in a timely and professional manner.
  •     Ensuring the security of the branch.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Management

  •     Dealing with ever-changing requests from customers.
  •     Able to work quickly.
  •     Experience of working in a busy retail environment.
  •     Knowledge of a wide spectrum of management disciplines.
  •     Aptitude for providing a high degree of customer service.
  •     Dealing effectively with unexpected scenarios.
  •     Excellent listening and questioning skills.
  •     Creating branch business plans.
  •     Ensuring that a branch is profitable.


Personal

  •     Committed to attaining & maintaining the qualifications required for the job.
  •     Possessing a keen commercial mind.
  •     Leading by example.
  •     An exceptional communicator with good facilitation, coaching and influencing skills.
  •     Having the drive and tenacity to make changes when they’re needed.


AREAS OF EXPERTISE

Spotting opportunities
Stock management
Customer assistance
Staff retention


ACADEMIC QUALIFICATIONS

University name  -  Degree details        Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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