120 Vyse Street
27th April 2015
Dear Ms Graham,
My proven track record of successfully retaining customers and reducing negative customer turnover, makes me an ideal candidate for the Call Center Manager opportunity that you have advertised on the Dayjob.com website.
I have a unique ability to create a team of disciplined, motivated and target driven high achievers who would compliment any Call Centre. I am a first class people’s person who possess strong leadership capabilities and have the ability to simultaneously manage multiple customer service teams. I am resilient in the face of criticism and setbacks and have the tenacity needed to drive change through to conclusion.
At the moment I have the pleasure of being employed by………………., in a role very similar to the one you are advertising for. I work as part of a friendly, lively, competitive and continuously growing sales team, and I am in charge of overseeing, supporting and developing my telesales colleagues. My job consists of two main elements, firstly maintaining operational controls, and secondly continuously review and challenging processes with a view to improving them.
As an excellent communicator I am tactful and diplomatic when I have to be, and can maintain close working relationships with all key stakeholders across a business.
Right now I am keen to work for a company that is a committed equal opportunities employer who respects and values cultural diversity.
I greatly appreciate you taking the time to review my application and eagerly look forward to hearing from you as regards an interview.
Tel: 0044 121 638 0026
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