16 December 2018
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Call Center Manager resume 2

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A capable Call Centre Manager who consistently pushes a ‘one contact resolution’ ethos in any company that she works for. Maxine has a track record of maximising individual and departmental productivity. She is a commercially minded individual with highly tuned communication skills who has the ability to develop sales teams through the implementation of new ideas. Throughout her career she has consistently cut costs, produced high quality leads and increased profits in line with set targets. With her present employer she has successfully delivered numerous outbound telemarketing campaigns. On a personal level she enjoy working in a target driven environment and thrives in a busy sales office. Currently looking to work for an ambitious company that wants to recruit proven leaders.
 
CAREER HISTORY

Call Center Manager - Start Date - Present
Employers name - Location
Responsible for the daily running and management of the call centre.

Duties;

  • Giving motivational speeches to the call center team on a regular basis.
  • Holding shift meetings at the start of the working day.
  • Coaching and training a call center team.
  • Involved with the HR department in the recruitment of call center staff.
  • Managing large and complex teams.
  • Delivering first class customer service to customers.
  • Making notes of any conversations.
  • Staff absence monitoring.
  • Holding regular meetings with Senior Managers on the performance of the call center.
  • Making outbound calls to customers.
  • Negotiating with telecom companies to get the best deal from them.
  • Compiling statistics and then compiling reports for senior managers.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Maintaining the standards of service outlined in the company's Customer Service Charter.
  • Excellent verbal presentation skills.
  • Superb telephone skills.
  • Excellent attendance record.
  • Possess the leadership skills needed to inspire people to do better.
  • Acting as a role model for all members of staff.
  • Committed to promoting Equality, Diversity & Inclusion.
  • Managing the expectations of both internal and external customers.


Personal

  • Ability to work on her own initiative.
  • Can cope with changing priorities.


AREAS OF EXPERTISE

Surveys
Deadline management
Objective setting


ACADEMIC QUALIFICATIONS

University name  -  Degree details               Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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