Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A results focused individual who likes the buzz of sales. Maxine has a natural empathy and willingness to understand, before being understood. She is highly motivated to drive a business forward and is someone who thrives on achieving targets and earning bonuses. Her key strengths include delivering to strict deadlines and accurately forecasting future product requirements and order potential. On a personal level she always communicates with customers effectively, empathetically and courteously. Right now she would like to join a company that wants to attract and develop the best sales people in the marketplace.
CAREER HISTORY
CUSTOMER ACCOUNT MANAGER – Start Date – Present
Employers name – Location
Responsible for managing client enquiries and responding to requests for information on other products.
Duties;
- Monitoring customer satisfaction levels.
- Getting a good understanding of each client’s budget and then tailoring packages to that.
- Managing accounts locally, nationally and internationally.
- Liaising with supply chain partners to facilitate the delivery of goods.
- Building and maintaining relationships with key client personnel.
- Regularly liaising with assigned clients to manage existing business and increase client relationship satisfaction.
- Driving customer satisfaction and the coordination of all activities across a portfolio of key customers.
- Engaging with business stakeholders, providing accurate and timely forecasts of the company’s objectives.
- Liaising with credit control and the floor staff, to release orders in timely fashion, managing costs & increasing volume where possible.
- Maximising sales opportunities through the development of customer relationships & the promotion of margin enhancing brands.
- Handling any service related issues in a professional and enthusiastic manner.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Ability to quickly understand the products a company is selling and at the same time a potential customers requirements and then matching both of them.
- Keeping up with the latest market trends in order to offer innovative solutions to existing and future clients.
- Developing customer specific strategies to increase market share.
- Excellent communication skills both verbal and written, with excellent telephone handling skills.
- Up-selling services and products.
- An ability to work well in both small and large teams.
- Able to rapidly establish a high degree of trust and rapport amongst team members and clients.
- Able to work under pressure and always meet deadlines.
Personal
- Good understanding of Microsoft Office, especially excel.
- Excellent communication skills; being confident and articulate.
- Self-motivated to work really hard.
AREAS OF EXPERTISE
Giving feedback
Product management
Customer satisfaction
Preparing quotes
Overcoming challenges
Client relationships
Customer satisfaction analysis
Microsoft office
Team management
Accounts Management
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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