17 December 2018
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Customer Service manager resume 2

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine is a motivated and customer focused individual who wants to take her career to the next level. She is someone who always takes the action needed to ensure that an excellent standard of service and a high level of customer satisfaction is consistently maintained. As a true professional she is a visionary and performance-oriented leader who has the skills required to thrive in a service-oriented and fast-paced office environment. On a personal level she is highly organised and always conducts herself in a manner that is consistent with the values of her employer. Right now she would like to work for a company that respects its employees as much as its customers.


CAREER HISTORY

CUSTOMER SERVICE MANAGER - Start Date - Present
Employers name - Location
Responsible for the supervision of a staff of twenty people within the customer service department.

Duties;

  • Keeping accurate records of any communication with customers.
  • Analysing performance related statistics and drawing conclusions.
  • Establishing profitable relationships with customers.
  • Maintaining all required paperwork, records and documents.
  • Managing all Customer Service Representatives.
  • Following up and contacting key customers to ensure that they received a first class service.
  • Answering incoming phone calls from customers.
  • Setting up new accounts.
  • Creating customer profiles.
  • Involved in the recruitment and training of customer service representatives.
  • Processing customer orders.
  • Giving satisfactory answers to clients.
  • Carrying out performance surveys amongst customers to gain an insight into the quality of service offered to them.
  • Calling customers back and updating them about the status of their orders.
  • Reporting client feedback to senior management.
  • Resolving customer issues.
  • Behaving in a respectful manner towards customers at all times.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Possessing a successful account retention record of 80 per cent.
  • Troubleshooting issues from end-to-end.
  • Ability to communicate effectively with a wide range of age groups.
  • Able to handle difficult or unusual situations.
  • Exceptional phone and customer service skills.
  • Experience of working in a performance driven environment.
  • Forecasting a client’s needs.
  • Handling phone calls in a consistently polite, professional and efficient manner.


Personal

  • Prepared to work hard to get results.
  • Open and receptive to constructive feedback.
  • Always being supportive of work colleagues.
  • Willing to take ownership for quality, competence, and commitment of junior members of staff.
  • Maintaining high levels of punctuality and attendance.
  • Ability to effectively manage time.


AREAS OF EXPERTISE

Customer interaction
Sales administration
Customer conflicts


ACADEMIC QUALIFICATIONS

University name  -  Degree details              Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.
 



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