Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A personable and enthusiastic Customer Service professional who is an expert at finding out what people really want. Maxine is a genuine team player who is comfortable dealing with customers and resolving any issues they may have. She has a track record of exceeding service expectations by improving response times to customer inquiries, orders, and questions. Her key strengths lie in keeping complaints to a minimum, encouraging customers to come back for more and dealing with problems without having to refer to others. During her career she has built many positive, productive and lasting relationships, and has done this by always treating people as she would like to be treated. Right now she is looking for a suitable position with a growing and ambitious company that is committed to developing the talents of its own employees.
CAREER HISTORY
CUSTOMER SERVICE ADVISOR – January 2010 – present
Employers name – Coventry
Responsible for serving as the end-to-end point of contact for customers and for promoting products and services in such a way as to increase turnover.
Duties;
- Maximising every sales opportunity by cross selling profitable products.
- Ensuring that customer service processes and procedures are completed accurately.
- Assisting customers with selections.
- Rotating stock on a regular basis.
- Carrying out general shop floor processes to ensure the smooth running of the store.
- Provide technical support and advice to customers.
- Making sure the customer area is clean and tidy.
- Following through on customer purchase orders.
- Educating customers on products.
- Remaining tenacious in difficult times.
- Getting feedback from customers and then acting upon it.
- Bending, lifting, stretching and reaching repetitively to move stock.
- Investigating and resolving customers’ problems.
- Following up with customers as to the status of their orders.
TRAINEE CUSTOMER SERVICE – May 2008 – January 2010
Employers name – Birmingham
CASHIER – July 2007 – May 2008
Employers name – Birmingham
KEY SKILLS AND COMPETENCIES
Customer Service
- Coming up with innovative solutions to customer service problems.
- Demonstrated ability to make decisions.
- Resolving problems in a timely manner.
- Meeting deadlines and schedules with little supervision.
- Excellent communication skills both verbal and written.
- Writing non-complex letters in plain English and to a well-structured format.
- Typing 50 words per minute or more with very little error.
- Ability to communicate with people at all levels.
Personal
- Punctual and always on time.
- Well groomed and always having a smart appearance.
- Always having a positive outlook.
AREAS OF EXPERTISE
Customer service techniques
Upselling
Customer interaction
ACADEMIC QUALIFICATIONS
Central Birmingham University – Business Administration Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)
REFERENCES
Available on request.
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