17 December 2018
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Customer service resume 4

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A likable, relaxed and articulate Customer Service professional who has the ability to impress clients by giving them an exceptional service. Maxine is continually searching for ways to improve processes and has a track record of creating positive customer outcomes across all levels. She is a passionate best practice advocate who possesses extensive face-to-face customer service experience, and who has the ability to make customers feel special. One of her strongest points is her ability to perform all her assigned duties in a way that exceeds the original objective. On a personal level she has can be an integral part of any talented team and can hit the ground running. Right now she is looking for a suitable position with a company that recognises talent and ability.


CAREER HISTORY

CUSTOMER SERVICE REPRESENTATIVE – January 2010 - present
Employers name - Coventry
Responsible for talking to customers in an enthusiastic and tactful way and for resolving any service issues, billing issues or complaints they may have.

Duties;

  •     Using electronic databases to bring up customer information.
  •     Taking part in service review meetings and coming up with ideas on how to improve customer service.
  •     Cross training new members of staff.
  •     Returning customer phone calls.
  •     Giving customers a courteous welcome.
  •     Interpreting price tag and UPC information.
  •     Processing all customer transactions efficiently and accurately.
  •     Answers customer questions regarding products.
  •     Assisting customers with selections.
  •     Writing correspondence to customers.
  •     Organising merchandise within the store.
  •     Helping out in the unloading of merchandise and stock from delivery trucks.
  •     Accurately updating customer records.
  •     Explaining the benefits of the company’s products and services to potential customers.
  •     Taking down store displays.


TRAINEE – May 2008 - January 2010
Employers name - Birmingham

CASHIER – July 2007 - May 2008
Employers name - Birmingham


KEY SKILLS AND COMPETENCIES

Customer Service

  •     Exceptional listening, questioning and call control techniques.
  •     Opening and closing a store on time.
  •     Resolving the problems of customers.
  •     Troubleshooting IT problems.
  •     Excellent grammar, spelling, punctuation and simple mathematical skills.
  •     Ability to read and interpret documents, procedure manuals and work instructions.
  •     Physically fit and able to stand or walk for long periods of time.
  •     Can maintain customer confidentiality.

Personal

  •     Ability to analyze situations and then make decisions based on these analyses.
  •     Superb decision making skills.
  •     Fast learner who can quickly pick up new processes.
  •     Building effective working relationships with immediate work colleagues as well as those from other departments.
  •     Ability to schedule and prioritize work.
  •     A strong entrepreneurial spirit.
  •     Ability to work both independently and as part of a team.


AREAS OF EXPERTISE

Operational compliance
Researching information
Customer care
Selling techniques
Administrative duties


ACADEMIC QUALIFICATIONS

Central Birmingham University – Teaching Degree 2003 - 2007
Aston College - HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)


REFERENCES

Available on request.
 



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