09 December 2018
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Customer service resume 6

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A reliable, dynamic and straightforward Customer Service professional who is committed to providing a quality, bespoke service that is second to none. Maxine is an expert at understanding the needs and requirements of people and has a track record of working to exceed these wherever possible. She has the confidence to deal with difficult situations and is someone who is always positive and proactive in finding solutions to problems. On a personal level she is open and receptive to constructive feedback from Team Leaders, and has experience of working within a client focussed call centre environment. Her greatest strengths include her desire to help customers and her ability to drive customer loyalty and retention. Right now she is looking for a suitable position with a company where staff are respected, rewarded, and celebrated.


CAREER HISTORY

CUSTOMER SERVICE ADVISOR – January 2010 - present
Employers name - Coventry
Responsible for assisting customer when something goes wrong and for creating a positive image of the company.

Duties;

  •     Writing professional response letters to customers.
  •     Responding quickly to situations.
  •     Taking inbound calls from customers.
  •     Managing, manipulating and inputting data to spread sheets.
  •     Handling reservations and bookings.
  •     Preparing customer service summary reports.
  •     Dealing politely but firmly with demanding customers.
  •     Carrying out a variety of administrative tasks.
  •     Implementing new customer service policies and procedures.
  •     Ensuring compliance to relevant policies.
  •     Complying with the Data Protection Act at all times.
  •     Verifying the accuracy of orders from customers.
  •     Processing mail from customers.


TRAINEE – May 2008 - January 2010
Employers name - Birmingham

CASHIER – July 2007 - May 2008
Employers name - Birmingham


KEY SKILLS AND COMPETENCIES

Customer Service

  •     Above average ability to achieve goals.
  •     Ensuring that the customer has the best experience possible.
  •     An eye for opportunities to improve service.
  •     Experience of working in a contact and sales centre.
  •     Ability to work under the pressure of high standards and strict deadlines.
  •     Explaining things in a clear manner.
  •     Ability to navigate the internet and search for information.
  •     High standard of accuracy in all written and verbal communication.
  •     Superb client retention skills.

Personal

  •     Possessing a clear voice and a commanding tone.
  •     Able to get along with and form close working relationships with people from all parts of the world.
  •     Numerate and computer literate.
  •     Willing to seek guidance and advice when necessary.
  •     Always championing equality and diversity.


AREAS OF EXPERTISE

Resolving customer disputes
Administrative procedures


ACADEMIC QUALIFICATIONS

Central Birmingham University – MBA Degree 2003 - 2007
Aston College - HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)


REFERENCES

Available on request.
 



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