16 December 2018
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Customer service resume 7

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A confident self- starter who has a clear understanding of the expectations of different customers. Maxine is well versed in using Customer Relationship Management systems and has the skills and experience needed to make a significant impact in this role. She is an expert at managing customer enquiries, resolving queries and providing information to callers. On a personal level she possesses high career aspirations, a strong work ethic and a keen commitment to getting the job done. As a true professional she always applies a win-win approach to dealings with customers and has a knack for being able to quickly pinpoint where a problem lies and then take decisive action to resolve it. Right now she is looking for a suitable position with a company that is looking for top performers with a track record to prove their ability.


CAREER HISTORY

CUSTOMER SERVICE ADVISOR – January 2010 - present
Employers name - Coventry
Responsible for developing and maintaining effective relationships with customers.

Duties;

  •     Handling general account enquiries as well as billing, order, fault and disconnection queries.
  •     Providing resolution to customers at the first contact.
  •     Taking full ownership of customer queries until they are resolved.
  •     Ensuring that all data is accurately inputted into databases.
  •     Giving support to customers via email and online chat.
  •     Writing up customer activity reports for managers.
  •     Identifying customer needs and responding to them.
  •     Contacting customers and asking for their feedback.
  •     Reviewing customer comments on online forums.
  •     Verifying a customers’ identification.
  •     Responding to a customer’s changing needs and expectations.
  •     Quickly going through detailed information to find relevant facts.
  •     Dealing with customers for whom English is not their first language.
  •     Making suggestions for improving service or processes.
  •     Communicating new initiatives and key issues to prospective customers.


TRAINEE – May 2008 - January 2010
Employers name - Birmingham

CASHIER – July 2007 - May 2008
Employers name - Birmingham


KEY SKILLS AND COMPETENCIES

Customer Service

  •     Always displaying professionalism, patience and politeness within a pressurised work environment.
  •     Understanding of complaint processes and procedures.
  •     Acting as a role model for other junior members of staff.
  •     Able to use a range of communication channels.
  •     Proficient in Microsoft office suite.
  •     Previous experience of working in a retail environment.

Personal

  •     Possessing an open and straightforward style.
  •     Understanding the impact that good communication has on customer relationships.
  •     Developing good working relationships with colleagues.


AREAS OF EXPERTISE

Interrogating data systems
Customer service
Issue resolution


ACADEMIC QUALIFICATIONS

Central Birmingham University – MBA Degree 2003 - 2007
Aston College - HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)


REFERENCES

Available on request.
 



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