Customer Service Supervisor resume 1, example, job description, recruitment agency, online job board

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

For Maxine customer service starts with a smile. She is someone who treat everyone the same, whether they spend £1 or £100. As a true professional she is determined to see customers walk away happy and works very hard to meet the needs of her customers and even harder to be successful. In her present role she has helped her employer to stay ahead of the competition and maintain their status as industry leaders. At her present place of work she has built up a reputation for generating loyalty from existing customers and for getting them to recommend the company’s products to others. Right now she would like to join a company who are looking for people who can make a real difference through their drive, experience, energy and passion.

CAREER HISTORY

CUSTOMER SERVICE SUPERVISOR – Start Date – Present
Employers name – Location
Responsible for continually measuring her team’s performance and then finding ways to improve it.

Duties;

Correctly establishing what a customer really wants and why.
Having answers ready for the most common questions customers are likely to ask.
Take the time to find out a customers’ expectations.
Implementing company Customer Service policies standards and practices.
Giving customers a direct telephone number and email address on which they can contact you.
Listening attentively to any customer complaints.
Always saying thank you to a customer at the end of a conversation.
Taking care to ensure that all customer responses are clear and complete.
Ensuring that company property, cash and stock are secure at all times.
Collecting comments and feedback from customers.
Answering customer queries.
Explaining the company’s products inside out to customers.
Monitoring the average time it takes to resolve customer issues.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Able to work within broadly established guidelines and processes.
Watching out for verbal and non-verbal signs that a customer is unhappy.
Knows how to articulate answers.
Using feedback to improve customer service and satisfaction.
Ensuring that all staff work to the highest standards.
Hands on experience of managing both small and large teams.
Willing to cover other shifts at short notice.

Personal

Approachable and easy to get along with.
Having a positive attitude at all times.

AREAS OF EXPERTISE

Stock management
Cash handling
Resource utilisation

ACADEMIC QUALIFICATIONS

University name – Degree details               Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades          Study Dates

REFERENCES

Available on request.

More Customer Service Supervisor resumes
Customer Service Supervisor resume
Customer Service Supervisor resume 2
Customer Service Supervisor resume 3

Training
Customer service training courses
Supervisor training courses

Customer Service Manager resume examples
Customer Service Manager resume
Customer Service Manager resume 1
Customer Service Manager resume 2
Customer Service Manager resume 3

Customer Service cover letter examples
Customer service cover letter
Customer service cover letter
Customer service cover letter 1
Customer service cover letter example 2
Customer service cover letter example 3
Customer service cover letter example 4
Customer services advisor cover letter

Supervisor CV and resume examples
Call center Supervisor resume
Electrical Supervisor resume
Housekeeping Supervisor resume
Production Supervisor resume
Retail Supervisor CV
Sales Supervisor resume
Security Supervisor resume
Supervisor CV sample
Supervisor resume template

Supervisor cover letter examples
Supervisor cover letter
Supervisor cover letter 1
Supervisor cover letter 2
Supervisor cover letter 3

More resumes
Resume templates