11 December 2018
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Customer Service Supervisor resume 2

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A likeable individual who has a high level of Customer Service experience and a friendly face that inspires trust in customers. Maxine has a no nonsense approach to getting things done and possesses the ability to grow a team right from the start. She has a passion for excellence and a willingness to roll up her sleeves up and get stuck in to making sure that everything runs smoothly. On a personal level she is committed to learning and growing through training and educational programmes. As a true professional she is committed to identifying issues at every touch-point and to providing the best service possible at all times. Right now she would like to join a vibrant and fast paced team in a unique office environment.  


CAREER HISTORY

CUSTOMER SERVICE SUPERVISOR - Start Date - Present
Employers name - Location
Responsible for giving her team the tools they need to carry out good customer service.

Duties;

  • Leading a highly skilled team of Customer Service Representatives.
  • Developing quarterly surveys for customers to inquire about the overall feelings that customers may have towards her company and its products.
  • Completing all administrative duties.
  • Building and maintaining relationships with key customers and staff.  
  • When required to escalating issues to senior managers.
  • Undertaking any other duties as requested by company Managers.  
  • Really getting to know her customers.
  • Minimising losses by monitoring till accuracy and cash handling.
  • Using feedback forms, surveys and questionnaires to get information from customers.
  • Demonstrating to customers that you understand what their needs are.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Approaching customers in a way that is natural and fits the individual situation.
  • Not afraid to act on own initiative.
  • Can be relied upon to get a job done.
  • Superb interpersonal and communication skills.
  • Making a team the best they can be.
  • Tactfully asking customers if they are happy with the company's service.
  • Providing a tailored and bespoke service to customers.


Personal

  • Always has a smile on her face.
  • Bubbly by nature and easy to get along with.


AREAS OF EXPERTISE

Problem solving
Issue resolution
Quality control


ACADEMIC QUALIFICATIONS

University name  -  Degree details               Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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