11 December 2018
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Customer Service Supervisor resume 3

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A positive, hardworking Supervisor who has a real sense of humour and a strong desire to take the first steps into management. Maxine’s philosophy is to be better than the competition in every way possible. She has ambitious, great leadership skills and a passion for success. As a real professional she is fixated by detail and has the ability to motivate, inspire and help her team to be the best they can be. She believes that having the right person in the right position is the key to success. In her present job she is continuously looking for ways to improve the level of customer service her company delivers. Right now she would like to join a company that people love to work for and which can offer her a career where she’ll never sit still.


CAREER HISTORY

CUSTOMER SERVICE SUPERVISOR - Start Date - Present
Employers name - Location
Responsible for organizing the Customer Service team’s day to day workload in a fair and efficient way.

Duties;

  • Following up on any positive or negative feedback she receives.
  • Going the extra mile to make customers and potential customers feel valued.
  • Dealing with customer enquiries by email, post and in person.
  • Answering inbound calls and making outbound calls.
  • Providing the necessary feedback, training, and development to staff members.
  • Maintaining a positive and strong customer service culture.
  • Following procedures to reduce loss.
  • Responding quickly to customer enquiries.
  • Helping customers to complete orders.
  • Making sure that all members of the team can tell customers in detail about the benefits of the company's products or services.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Carrying out the right actions at the right time.
  • Always following up on what she says she will do.
  • Making sure that a customer never feels ignored.
  • Takes great pride in her work and achievements.
  • Not afraid to challenge others to improve their performance.
  • Possess own transport and able to travel long distances to get to work.
  • Always courteous and respectful to others.
  • Finding out what has worked and what has not.
  • Boosting customer satisfaction and retention by exceeding expectations.


Personal

  • Leading by example.
  • Likes to keep busy.
  • Intense passion about what she does.


AREAS OF EXPERTISE

Operational efficiency
Implementing procedures
Listening
Complaint resolution


ACADEMIC QUALIFICATIONS

University name  -  Degree details               Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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