Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine can show debtors how to effectively pay back their debts in a manner that will benefit both them and the lending company. She has a track record of resolving complex debt problems and is very good at bringing about the financial resolution of outstanding balances. With her present employer she works within a centralized billing office and is primarily responsible for cost effectively estimating the probability of the successful recovery of any debts. Her key skills include locating debtor contact information, collecting delinquent accounts, minimizing risk costs and optimizing returns. Right now she would like to join a company that has a professional but casual work environment where there are many future career advancement opportunities.

CAREER HISTORY

Debt Collector – Start Date – Present
Employers name – Location
Responsible for obtaining detailed financial information and statements from debtors and then determining their capacity to pay off their loans.

Duties;

  • Negotiating account payoffs.
  • Establishing contact with borrowers.
  • Making sure that all bills are posted correctly.
  • Negotiating credit extensions.
  • Accepting cash and cheque payments from customers.
  • Monitoring customer account balances.
  • Calling up individuals who have not paid their payments.
  • Handling a high volume outbound and inbound calls.
  • Driving vehicles to customers and returning goods to customers.
  • Identifying cross selling opportunities.
  • Making collections via the telephone.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

  • Coming up with effective pre-collection and collection strategies.
  • Treating debtors with respect and courtesy.
  • A confident speaker both in person and over the phone.
  • Experience of collecting on payday loans.
  • Following-through, multitasking and problem-solving skills.
  • Able to work in a very fast-paced environment and adapt to situations.
  • Working calmly when under pressure.
  • Ability to follow established policies and procedures.
  • Maintaining a professional attitude at all times.
  • Effectively operating financial software.
  • Negotiating with confidence.

Personal

  • Reliable attendance and punctuality record.
  • Having a persuasive manner.
  • A quick thinker who is able to make fast decisions.
  • Able to hit the ground running in a new company.

AREAS OF EXPERTISE

Processing collections
Customer service
Finance management
Balancing priorities

ACADEMIC QUALIFICATIONS

University name   –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.

 

 

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