12 December 2018
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Dispatcher resume 3

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine is fully aware that accuracy and speed are the essential elements for this job, and it is because of this that she does everything possible to ensure that her dispatch team runs as efficiently as possible. She is a well organised individual who is able to plan ahead and ensure that all assigned tasks are completed on time. On a personal level she always demonstrates a high level of mental stability, can think quickly on her feet and consistently acts in a professional, courteous and cooperative manner towards customers and co-workers. Her key strengths include; being able to focus on details for long periods of time, ensuring that every client experience is memorable and speaking with a clear well-modulated voice. Right now she is looking for a suitable position with a company that is looking to hire proven and competent dispatchers.


CAREER HISTORY

DISPATCHER - Start Date - Present
Employers name - Location
Responsible for being the hub of communication between the drivers, senior managers and clients.

Duties;

  • Storing the primary and spare keys of dispatch vehicles.
  • Interpreting large amounts of dispatch information into readable and sensibly typed remarks, all in a timely manner.
  • Informing clients of situations that may impact their scheduled services or deliveries.
  • Reporting driver performance issues or concerns to the appropriate manager for resolution.
  • Working with route specialists to determine the more efficient routes to use.
  • Dispatching drivers to calls as they are received.
  • Maintaining the master list of all dispatch vehicles.
  • Monitoring driver check-ins.
  • Using GPS to track vehicle fleet.
  • Answering incoming telephone calls and obtaining the necessary information from callers.
  • Answering multiple telephone lines at the same time.
  • Airline flight time monitoring.
  • Making sure that the dispatch fleet of vehicles is parked up properly at the end of every shift.
  • Resolving potential delivery and pick-up problems before they result in service issues.
  • Scheduling driver assignments.
  • Scheduling route changes, road conditions, accidents and emergencies into dispatch planning.
  • Recommending improvements or modifications to working practices and employee performance.
  • Holding junior staff accountable for their actions.
  • Maintaining a variety of records, files and logs.
  • Relaying messages to crews using radio and telephone equipment.
  • Ensuring that all relevant information is recorded.
  • Assisting in routine office operations.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Excellent attendance record.
  • Following Standard Operating Procedures to the letter.
  • Resolving service issues.
  • Can handle emergency calls on a continuous basis under time constraints.
  • Able to learn about roads, streets and routes quickly.
  • Exceptional follow-through abilities.
  • High level of accountability, professionalism, and performance.


Personal

  • Able to function in close-knit team oriented atmosphere.
  • Valid driving license and a clean driving record.


AREAS OF EXPERTISE

Fleet management
Emergency dispatching


ACADEMIC QUALIFICATIONS

University name  -  Degree details           Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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