10 December 2018
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Guest Relations Manager resume template

Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine can provide a 5 star reception, booking and concierge service to guests before, during and after their stay, so that every guest becomes an ambassador for the hotel. She will ensure an upscale, professional and high class guest service experience to all visitor. With a background in hospitality, she is more than able to make clients feel welcome and ensure their pleasant and comfortable stay. You can rely on her to maintains an active presence in the hotel lobby and assist all guests upon their arrival, during their stay as well as their departure from the hotel. On a personal level she is not afraid to take ownership for potentially challenging guest queries and to then deliver a positive outcome. Right now, she is looking for an opportunity to work within a hotel that will be committed to her personal and career development.  


CAREER HISTORY

GUEST RELATIONS MANAGER - Start Date - Present
Employers name - Location 
Responsible for the operation of the hotel during the night, whist running a night audit and providing a friendly and efficient reception service.

Duties;

  • Escorting VIP guests to their allocated rooms and explaining the facilities and room features to them. 
  • Inspecting the VIP room status and amenities and ensuring they are in good order prior to a guests’ arrival.
  • Welcoming and greeting clients as they arrive at the hotel.
  • Preparing arrival cards and charge cards for the following days arrivals.
  • Clearly explaining room key, location and direction of the room to guests. 
  • Recommending local tourist spots, including places to dine, shop and sight-see.
  • Ensuring that all the facilities are available to the guests.  
  • Providing a luggage collection and storage service to guests.
  • Upon leaving providing guests with a fully itemised account and explaining any queries.
  • Making sure that the outdoor areas are maintained in a clean and tidy manner that presents the department and property in a professional way.
  • Maintaining the security of the hotel by ensuring that all external doors are locked and secure, and that the CCTV is monitored regularly.
  • Checking payments against cashiers reports for the previous shift. 


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional 

  • Having exceptional knowledge of the local area, and what is going on within the local vicinity and city at any time.
  • Can identify the early stages of a guest’s intoxication and know how to act quickly in this situation. 
  • Analyzing customer feedback to identify what needs to be changed to improve things. 
  • Good knowledge of Microsoft office, word, excel and outlook.
  • Looking to progress my career within the hospitality industry.


Personal

  • Never getting stressed when put under pressure.
  • Able to function effectively in a large team environment.
  • Flexible and open to change.
  • Can remain focused and concentrate for long periods of time.
  • Having a flexible attitude toward my duties and willing to perform tasks outside of my job remit.


AREAS OF EXPERTISE

Hotel procedures
Online bookings
Luggage collection
Storage
Check-in/check-out
Greeting people


ACADEMIC QUALIFICATIONS 

University name  -  Degree details              Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES 

Available on request.
 


 

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