120 Vyse Street
17th September 2014
Dear Ms Graham,
I have the ability to work in a pressurised call centre environment and manage competing priorities, I believe that this makes me an ideal candidate for your recent Helpdesk opening.
I am the best and only want to work for the best.
I can bring to the table all of the skills and experiences that you require from a candidate. I have a great telephone manner, enjoy dealing with customers over the phone and am committed to giving customers a first class service.
I’ve spent the last two years working full time as a Helpdesk Advisor for ……………. During this time I have gained extensive experience of taking more than 100 calls in a day, preparing activity reports, keeping accurate administrative records and typing information into databases. It is a busy and challenging role with varied duties. I am essentially the first point of contact for customers who have purchased high value, technical products.
I must also mention that I come from an advanced academic and analytical background having completed a degree in Customer Service the University of North Manchester.
I invite you to review my attached resume which will show you that I am a capable and professional individual who is able to perform to the highest standards in areas such as resolving issues, talking to people over the phone, and troubleshooting problems.
I have excellent references and would be delighted to discuss your vacancy with you at a time and place of your convenience.
Tel: 0044 121 638 0026
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