11 December 2018
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Hotel General Manager resume

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine is an 'out in front’ leader with a proven history of adding value to any hotel that she manages. She will always ensure that costs are controlled, revenue opportunities never missed and staff pull together in the same direction. Nothing escapes her attention in her unrelenting drive for perfection. As a true professional she has the personal touch needed to make sure that every guest receives exceptional service. In her current role she manages the Hotels Executive team and has overall responsibility for providing clear leadership to those she manages. Being a true professional means that she puts guests at the heart of everything she does. Right now she would like to join a hotel that offers a competitive starting salary and generous holiday entitlements.   


CAREER HISTORY

HOTEL GENERAL MANAGER - Start Date - Present
Employers name - Location
Responsible for the operational, financial and commercial performance of the hotel.

Duties;

  • Managing a team of Heads of Departments.
  • Aligning staff attitudes to corporate objectives.
  • Being visible to both guests and staff at all times.
  • Doing everything possible to maximise guest satisfaction.
  • Increasing all aspects of profitability through revenue generation and productivity, whilst maintaining agreed standards.
  • Setting consistent standards of service across all areas of the hotel.
  • In charge of the safety and welfare of customers, workers and members of the public.
  • Overseeing the hotel operation on a day to day basis.
  • Dealing with escalated guest complaints.
  • Deliver an excellent Guest and Member experience to all those who visit the hotel.
  • Continually developing all aspects of the Hotels Operations such as the front office, reception, reservations, revenue, and housekeeping departments.
  • Working closely with hotel directors to put together long term business plans.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Can quickly put guests at ease with casual banter.  
  • Understanding the needs of a discerning customer.  
  • Menu layout, menu approval and buffet presentation.
  • Providing visible leadership by example while interacting with guests.


Personal

  • Willing to jump roles and take charge of other departments.
  • Hard working and never going home until an important job has been completely done.
  • Can operate effectively in a highly varied and hands on role.
  • Enjoys mentoring and developing a young team.
  • Excellent English skills in both writing and speech.


AREAS OF EXPERTISE

Hotel sales
Marketing
Managing budgets
Controlling expenditure
Hospitality industry
Customer service
Solving problems


ACADEMIC QUALIFICATIONS

University name  -  Degree details               Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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