11 December 2018
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Implementation Manager CV 2

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine enjoys the excitement of shaping new ideas and working as part of a multi-disciplinary team on complex challenges. She has the ability to combine her deep insight of implementation issues, functional expertise, and practical experience, to deliver measurable, positive outcomes for her clients. Aside from this she is also very good at ensuring customer satisfaction through follow-up, client responsiveness, and thorough communication. Right now she would like to join a company that truly believes that every person who works for them shapes its business and helps contribute to its future.


CAREER HISTORY

Implementation Manager - Start Date - Present
Employers name - Location
Responsible for continuously improving the implementation policies and processes.

Duties;

  • Delighting customers by delivering projects right first time.
  • Prioritising implementation tasks.
  • Creating SOP documentation for all implementation projects.
  • Providing troubleshooting expertise for issues that impact revenue.
  • Ensuring that any implementation projects are implemented well within all key contractual obligations.
  • Producing improvement initiatives both internally and with clients.
  • Managing multiple client projects at the same time.
  • Managing client expectations.
  • Providing consultation and assistance to customers via phone, email and onsite visits as required.
  • Maintaining positive client relationships.
  • Carrying out project scheduling and project management
  • Overseeing all phases of the projects including the analysis of business needs, business and software configuration with the customer, development, training and
  • Consulting during live implementation.
  • Being the primary communication point between the customer project manager and CCS project team (Context Sensitive Solutions).
  • Planning and co-ordinating all activities of a large and complex community of stakeholders to support software releases.
  • Providing overall project leadership for new projects from initiation through to transition into the service delivery teams.
  • Hosting client kick-off and project planning meetings.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Assertive and able to quickly command the attention of a team.
  • Have strong knowledge of project management tools/techniques.
  • A natural ability to drive consumer behaviour insights and optimize business processes.
  • Knowledgeable in change management methodologies.
  • Can confidently and effectively manage implementation projects of any complexity.
  • Can autonomously lead virtual teams across multiple locations and time zones.
  • Have a strong understanding of customer care revenue targets and cost considerations.


Personal

  • Being a recognised product expert in all of the company’s product lines.
  • Ability to work with others in a fast-paced environment.
  • Effective communicator at all levels.


AREAS OF EXPERTISE

Process analysis
Team building
Business plan implementation
Communication


ACADEMIC QUALIFICATIONS

University name  -  Degree details               Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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