10 December 2018
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Lead Case Manager resume template

Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Everything Maxine does is underpinned by a common social purpose, a strong set of values and a shared commitment to putting the people who need support at the heart of her service. She achieves some pretty inspirational things with her service users every single day. What really sets her apart from others is the way she can put together an environment of continuous process improvement, teamwork, integrity, fiscal responsibility and seamless service. In addition to this she can be relied upon to remain up-to-date and compliant with all relevant legislation connected to her role, including organisational procedures, policies and professional codes of conduct and practice guidance. In her present role she is seen as a valuable contributor to the team, who deals with issues sensitively and pragmatically. Right now, she is looking for a rewarding career where she can make a genuine social difference. 

CAREER HISTORY

LEAD CASE MANAGER - Start Date - Present
Employers name - Location 
Responsible for managing and leading a case team by providing them with guidance and support.

Duties;

  • Working directly with vulnerable and high level need service users. 
  • Providing support and guidance to all parties involved in a Case.
  • Acting as the primary contact for relevant internal and external enquiries and briefings relating to a case.
  • Performing all other duties as assigned by senior managers.
  • Carrying out family and triage assessments.
  • Planning and delivering intervention strategies.
  • Managing service user interactions promptly and effectively, establishing their requirements and then taking prompt action to address them.  
  • Analyzing, creating and revising team workflows, policies and procedures. 
  • Attending scheduled supervision meetings to discuss participants progress.
  • Conducting community outreach and public education through presentations at local schools, community organizations, and service clubs.
  • Organising tasks in a way that maximizes staff effectiveness.
  • Making sure that case information is kept up to date, accurate and accessible in accordance with relevant Policies. 
  • Implementing indirect intervention plans through “support and disrupt” means.
  • In charge of staff supervision, performance monitoring and supporting personal development within teams.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional 

  • Possess a comprehensive understanding of the specific risk factors related to this role. 
  • Ability to establish rapport, trust, and boundaries with work colleagues.
  • Promoting equality of opportunity in service delivery in all aspects of the role in line with corporate policies, training and procedures. 
  • Knowledge of professional standards, and relevant technologies.
  • Excellent oral communication skills, including demonstrated ability to present information confidently, clearly and succinctly.
  • Sound working knowledge of window based software packages, including word processing, spreadsheets, databases, electronic mail, and the internet.
  • Showing initiative in tackling issues within the service.
  • Good level of experience of Case Management.


Personal

  • Very good advisory, negotiation and persuasive skills.
  • Have a 'can do' approach towards getting things done. 
  • Maintaining clear professional boundaries with those people I work with.


AREAS OF EXPERTISE

Case Management
Operational policies
Optimizing performance
Case planning
Home visits


ACADEMIC QUALIFICATIONS 

University name  -  Degree details              Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES 

Available on request.
 


 

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