16 December 2018
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Relationship Manager resume 3

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A proven Relationship Manager who believes that customers are people and not numbers. Maxine fully understands that creating and nurturing a strong relationship with a customer is key to the ongoing success of a business. She can deliver the best in class customer management and can ensure that there is a continual improvement to the service a client receives. Her key strengths is her ability to be able to quickly build up a reputation with customers as someone they can trust. As someone who is willing to adjust or expand her core offering to impress a customer and keep them on side, she can be relied upon to give 100 percent to every account she manages. Because of this she over communicates rather than under communicates and goes out of her way to ensure that the client’s needs are being met by her company’s products. Right now she is looking to join an exciting company that is going through a period of expansion.


CAREER HISTORY

Relationship Manager - Start Date - Present
Employers name - Location
Responsible for making sure customers have a positive experience of the company and its products.

Duties;

  • Managing relationships with company customers and suppliers.
  • Using the customer’s name in every correspondence.
  • Giving advice on relationship building issues.
  • Talking to customers about their financial needs.
  • Actively seeking customer feedback.
  • Measuring customer satisfaction.
  • Identifying the customer’s needs and wants.
  • Acknowledging all customer enquiries promptly.
  • Involved in staff recruitment, development and training.
  • Carrying out disciplinary measures against staff.
  • Attending trade shows, exhibitions and conferences.
  • Keeping clients informed of any key developments.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Understanding of the key issues that affect decision making in a company or organisation.
  • Being more than just a voice at the end of a phone, instead taking every opportunity to go and meet clients face to face.
  • Trying hard to get on first name terms with customers.
  • Able to work collaboratively with others.
  • In-depth understanding of how technology can be used to strength relationships.
  • High level communication, influencing and presentation skills.
  • Aptitude for sales.
  • Sound database management skills.
  • Track record of getting repeat business from customers.
  • Previous experience of working in busy, client facing roles.
  • Ability to explain complex information clearly and simply.


Personal

  • Able to put herself in the customer’s shoes.
  • Acting in a professional manner at all times.
  • Track record of achieving challenging targets.
  • Can work productively when under pressure.


AREAS OF EXPERTISE

Maintaining records
Interpersonal relationships
Team leading
Body language


ACADEMIC QUALIFICATIONS

University name  -  Degree details                Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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