Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine has a proven track record of coordinating, monitoring and improving service activities. She maintains a smartly presented, polite, diligent, positive and professional attitude at all times, and is someone who achieves thoroughness and accuracy in any task she is given to do. As a true professional she makes a conscious effort to understand causes instead of just the effects, and does this in a second nature type of way. In her current role she is the primary and proactive point of contact for all service delivery related issues. Her managers have commended her for delivering a first class service to clients throughout the customer service process. Right now, she would like to join a company where everyone works together with one common goal in mind.

CAREER HISTORY

SERVICE COORDINATOR- Start Date – Present
Employers name – Location
Responsible for overseeing the work of service delivery staff by putting together work assignments, establishing priorities, coordinating activities, and resolving problems.

Duties;

  • Striving to continually improve the quality of our services by undertaking related research and evaluation.
  • Coming up with solutions to service coordination problems which have never been encountered before.
  • Organising the resources that are used in providing a service to others.
  • Making decisions where procedures and processes are not clearly defined.
  • Communicating schedules with customers and associates when needed.
  • Responding quickly to requests for service and assistance.
  • Participating in internal and external committees.
  • Taking part in-service and out-service training to increase knowledge and skills in the field of service coordination.
  • Analysing operating practices, procedures, and equipment to ensure they are efficient and safe.
  • Interpreting laws, rules and regulations relative to the work.
  • Directing and managing on site service crews.
  • Manage conflicting demands on resources, and escalating to the Service Manager as appropriate.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

  • Managing heavy workloads whilst still maintaining accuracy and strong attention to detail.
  • Willing to do whatever it takes, regardless of the task, to get a job done.
  • Providing exemplary customer service in attitude and aptitude to all internal and external customers.
  • Exercising good judgement, and knowing when to flag issues and when to deal with them independently.
  • Demonstrated ability to work through conflict and use effective problem solving techniques.
  • Can learn about a new employers / company’s products and services quickly.
  • Treating people with respect.
  • Inspiring the trust of others.
  • Self-aware in terms of own strengths and weaknesses.
  • Understand how my own behaviour and actions can impact on others and the business.
  • Prepared to work evenings and some weekends.
  • Ability to relate to people from diverse lifestyles and cultures.

Personal

  • Have regard for the values, culture and beliefs of others.
  • Acting with honesty, integrity, professionalism and respect towards service users.
  • Maintaining professional boundaries at all times.
  • Articulate and out-going with guests and employees.

AREAS OF EXPERTISE

Service planning
Service development
Order tracking
Administration
Inventory management

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES 

Available on request.


 

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