14 December 2018
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Service Delivery Manager resume 1

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine is happy to work outside of her comfort zone and is a true professional who aspires to create a culture of continuous service excellence. She is an expert at establishing plans and implementing policies that will improve processes. With her present employer she is responsible for playing a critical part in the success of all the company’s operations and does this by ensuring the highest level of operational service delivery. Her key strengths include; being able to operate in a world of fast moving technologies, systems interface development, user support, desktop support and acting as the primary face of the IT department. On a personal level she will always apply sound judgement to resolve issues and is someone who empathises with customers and goes the extra mile to satisfy them. Right now she would like to join a dynamic and growing organisation that has many opportunities for future career advancement.


CAREER HISTORY

Service Delivery Manager - Start Date - Present
Employers name - Location
Responsible for ensuring that the Service Delivery Team works at maximum efficiency.

Duties;

  • Providing an effective on-call response service.
  • Promoting a strong user focused culture across all of the Service Delivery team.
  • Looking into incidents where service delivery does not meet expectations.
  • Performing root cause analysis.
  • Coordinating the delivery of services to key customers.
  • Managing operational budgets.
  • Completing all administrative tasks on time and to a high specification.
  • Successfully managing complex stakeholder relations.
  • Restoring normal operations as quickly as possible after any disruptions.
  • Organising administrative support for the Service Delivery Team.
  • Making presentations to audiences made up of IT professionals.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Knowledge of commercial contracts and service level agreements.
  • Advocating diversity and equal opportunities at every opportunity.
  • Strong decision making and problem solving skills.
  • Building successful teams.
  • Proficient in project management techniques and theory.
  • Ability to multitask in a busy work environment.
  • Budgeting and cost tracking.
  • Extensive experience of the IT industry.
  • Communicating regularly with clients and technical staff.
  • Superb documentation skills.
  • A self-starter who is able to work independently and without supervision.


Personal

  • Willing to share technical knowledge and expertise with others.
  • Ability to remain seated in front of a computer for extended periods of time.
  • Ability to learn new skills quickly.


AREAS OF EXPERTISE

Process definition
Service management
Change management
Third party management
Service reporting
Service improvement
Organisational planning
Change control
Incident management


ACADEMIC QUALIFICATIONS

University name  -  Degree details           Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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