14 December 2018
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Service Delivery Manager resume 2

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine has a track record of operating and improving the services that support a business and its customers. She is able to grow revenues by optimising existing infrastructure, increasing customer satisfaction and incorporating best industry practices into everything that she does. As a true professional she will always ensure that any decisions or actions that she takes comply with any relevant legislation, policies and procedures. Her key skills include reducing costs, improving quality of service, enhancing service offerings and increasing customer satisfaction. With her present employer she has gained over five years of experience in a Service Management role. Right now she is looking for a suitable position with a company that wants to recruit talented and proven managers.


CAREER HISTORY

Service Delivery Manager - Start Date - Present
Employers name - Location
Responsible for supporting Service Delivery applications, infrastructure and devices employed across the business.

Duties;

  • Updating senior managers on improvement plan progress.
  • Reducing service costs.
  • Writing up service deliver agreements.
  • Delivering services in accordance with agreed service level agreements.
  • Interacting with customers at a senior level.
  • Coming up with service improvement plans.
  • Managing budgets against set targets.
  • Spending quality time with customers to fully understand their business model.
  • Communicating any changes to members of the company.
  • Negotiating Service Level Agreements.
  • Planning high availability systems.
  • Answering customer queries and resolving disputes.
  • Carrying out business impact analysis studies.
  • Incident logging and escalation.
  • Reporting directly to the CEO.
  • Contributing to the delivery of the company’s long term strategy.
  • Assisting regional support teams as required.
  • Keeping appropriate administrative records and documentation.
  • Producing management information as required.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Service Delivery Management

  • Planning everything down to the smallest detail.
  • Achieving productivity gains in service delivery.
  • Ability to think tactically.
  • Knowledge of IT market and trends.
  • Developing junior members of the Service Delivery team to a high standard of professionalism.
  • Carrying out business risk and impact analysis.
  • Knowledge of proven good practice managerial processes.
  • Competent in Microsoft Office.


Personal

  • Willing to be accountable for personal actions.
  • High level of personal credibility.
  • String desire to learn about new technologies.


AREAS OF EXPERTISE

Fault management
Setting direction
IT operations
Project delivery
Managing ambiguity
Workload management
Demand management
Service improvements
Service requirements
Customer retention
Commercial development


ACADEMIC QUALIFICATIONS

University name  -  Degree details           Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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