Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
Maxine is confident in her ability to help any company grow to become one of the most successful and respected firms in their field. She has an eye for new and original ideas along with exceptional organisational and man management skills. As a true professional she thrives on a desire to achieve the best results in all key performance indicator areas. Possessing a good standard of education along with a great deal of real life experience in this field means that she has that special combination needed to succeed. Right now she would like to join a company that requires a positive service manager with a driven mind-set needed to become the best that they can be.
CAREER HISTORY
SERVICE MANAGER – Start Date – Present
Employers name – Location
Responsible for optimising business capacity and utilisation, installing and maintaining processes, monitoring, developing and improving the customer experience.
Duties;
- Ensuring that existing processes are fit for purpose.
- Supervising day to day operations as well as controlling costs and travel expenses.
- Performing equipment inspections, adjustments and certifications.
- Ensuring all reporting and recording documents are kept up-to-date.
- Responsible for budgeting and monthly reports.
- Delivering a high level of customer service.
- Responsible for seeking educational opportunities and self-improvement for personal growth and development.
- Ensuring brand standards, H&S, cleanliness & a good working use of all facilities, as well as taking ownership of any maintenance issues.
- Escalating any on-going issues to relevant general managers.
- Actively coaching and supporting the service team to develop individual competencies.
- Carrying out monthly reviews with individual team members.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Capable of managing a team of existing staff who have been in their roles for a long time.
- Experience of managing across a number of different industry sectors.
- Demonstrating good IT and administration skills.
- Ability to effectively plan.
- Able to work on own initiative whilst adhering to department practices and procedures.
- Maintaining and performing top level professional integrity and appearance as a service manager.
Personal
- Excellent verbal, written and presentation skills.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Excellent attention to detail whilst able to grasp the bigger picture.
AREAS OF EXPERTISE
Administration
Communication
Motivating the team
Organisation
Keeping records
ICT
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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