Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine has the strong set of analytical skills along with the business orientated mind-set needed to manage clients with large and complex service requirements. She is an expert at delivering cost savings through the use of technology and has a deep understanding of how to instil robust processes, whilst nurturing an ethos of exceptional customer experiences. As a ‘hands on’ Service Manager with strong leadership and people-management skills she will have no trouble ensuring efficient service delivery across multiple locations. Right now she is looking for an active role in the leadership of an organisation, where she will have responsibility for the efficient and effective running of the company’s service department.

CAREER HISTORY

SERVICE MANAGER – Start Date – Present
Employers name – Location
Responsible for effectively handling multiple priorities, organising workloads, and meeting deadlines.

Duties;

  • Making sure that all work is carried out to the agreed Service Level Agreements (SLAs).
  • Accurately forecast opportunities and future revenue on a client by client basis.
  • Acting as the primary point of escalation for major issues.
  • Ensuring adequate staff coverage in all departments and dealing with any staffing issues relating to absence by arranging cover.
  • Training employees and mentoring the overall team.
  • Maintaining records of time, expenses review and stock taking.
  • Motivating and developing the existing team.
  • Leading by example in various areas of operation.
  • Assisting the business development team when asked.
  • Engaging staff and providing training and support to improve skills.
  • Ensuring technical knowledge is up to date and all employees are working safely and efficiently.
  • Dealing effectively with underperformance, implementing disciplinary procedures as appropriate.
  • Motivating the team to achieve targets and budgets.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

  • Likes to put their own stamp on things and become the beating heart of a company’s success.
  • Confidently presenting ideas and suggestions to directors.
  • Resolving the problems in a timely and effective manner.
  • Strong leadership skills.
  • Capable of running and motivating a large team of technicians and service advisors already in place.
  • Ability to speak effectively with customers one-on-one or to groups of employees of the organisation.
  • Lean Management Understanding.
  • Great negotiation skills and the ability to show diplomacy will also be required.

Personal

  • Have an understanding of and adhere to health and safety regulations.
  • Proven ability to work to a high standard.
  • Excellent communication skills and a professional demeanour at all times.
  • Ability to work well under pressure.

AREAS OF EXPERTISE

Staff management
Rota organisation
ICT and Microsoft office
Social media
Stock management

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.

 

 

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