16 December 2018
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Team Leader resume 2

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine is able to act as the all important link between senior managers and staff, and comes to you with a long track record of building and leading teams that can achieve set goals as well as overall objectives. She possesses the supervisory skills, energy and drive needed to take on a highly pressurised team leader role. As a true professional she finds opportunities in situations where others only see problems and has the ability to ensure that all employee resources are aligned to maximise production levels. Apart from being able to inspire and motivate teams within an organization, her other key competencies include being able to drive Continuous Improvement process to achieve better cost efficiencies. At the moment she is looking for a suitable position with an employer who appreciates hard work and loyalty.


CAREER HISTORY

Team Leader - Start Date - Present
Employers name - Location
Responsible for the overall direction, coordination, and evaluation of the unit.

Duties;

  • Liaising with the Senior Manager at the start of the day to set targets and allocate duties.
  • Conducting performance appraisals for the team, identifying any weaknesses and then offering coaching and mentoring to staff who require it.
  • Dealing with staff complaints and errors.
  • Managing overtime levels.
  • Allocating lunch breaks to individual team members.
  • Completing all necessary paperwork.
  • Reporting to senior managers.
  • Ensuring all administrative records are up to date.
  • Handling complaints from members of staff and customers.
  • Commending team member who have done well.
  • Managing staff sickness levels and organising any necessary cover.
  • Making sure that all escalations are made in a timely manner and that corrective action is swiftly taken.
  • Providing accurate information to senior managers.
  • Ensuring that customer enquiries are dealt with in accordance with the performance and service standards.
  • Conducting quality control checks.
  • Monitoring team resources.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Having a fair system for allocating annual leave in the team.
  • Troubleshooting areas of poor performance.
  • Able to listen carefully, and assimilate information quickly.
  • Having a strong troubleshooting background in Microsoft technologies.


Personal

  • Always willing to help out work colleagues who are struggling.
  • Affable and easy to get along with.


AREAS OF EXPERTISE

Absence management
Support management
Improving cost efficiencies
Client engagement
Problem resolution
Staff Appraisals
Data capture


ACADEMIC QUALIFICATIONS

University name   -  Degree details              Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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