Mark Stevens
Dayjob Ltd
120 Vyse Street
Birmingham B18 6NF
T: 0121 638 0026
M: number here


Accomplished and driven service manager with experience of coordinating operational and financial activities in a wide range of industries and sectors. Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a variety of levels. Boasting a impressive track record of working closely with commercial departments such as sales and product management to assist the smooth operational running of a company.

Right now looking for a relevant position with a high profile and exciting employer who will appreciate my skills, experience and hard work.


International Software Vendor
SERVICE MANAGER     –    May 2008 – Present
Responsible for organising the service department and in particular, controlling  it’s resources and utilizing it’s assets to achieve maximum efficiency. Overseeing the day-to-day management of the service area.


  • Providing high quality, up-to-date documentation for all service arrangements.
  • Motivating and guiding a team.
  • Seeking out, establishing and maintaining relationships with operational contacts within each client.
  • Making sure that all account and contract details are up to date.
  • Investigating technical issues.
  • Accurately recording service times, job costing and invoicing in the Service Department.
  • Escalating operational issues to senior management.
  • Proactively developing and retaining key customer accounts.
  • Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets.
  • Carrying out quarterly billing checks and inventory audits.
  • Arranging for all outstanding debts to be collected within due time periods set.
  • Collecting and analysing data, then using it to plan and manage both projects and systems.
  • Keeping costs down by focusing on the reduction of leakage.
  • Taking corrective action where inadequate performance is suspected.
  • Assisting in the development of a customer service policy for the company.
  • Confirming that contracted payment terms are adhered to.
  • Following up on all outstanding issues.


Managerial attributes

  • Experienced in the management of a field based team.
  • Ability to work closely with and develop relationships with clients.
  • Improving and developing the knowledge & skills of others.
  • Highly organized with a positive ‘can do’ attitude.
  • Knowledge of progress monitoring and reporting.
  • Ability to organise clerical work, administration, control systems and financial resources.
  • Experience of using modern business methods in a practical way.
  • Knowledge of recruiting, selecting and appraising staff.
  • Able to handle communications and corporate affairs.
  • Building effective and efficient teams.

Personal attributes

  • Excellent customer facing skills.
  • Disciplined, energetic and results orientated.
  • Having a analytical approach to problem solving.
  • Can create a environment where colleagues and staff can develop and excel.
  • High standards of numeracy and literacy.
  • Assertive and confident.
  • Self-starter, who can multi-task in a demanding environment.


Customer Responsiveness
Revenue growth
Up selling
Cross selling
Effective leadership
Team development
Project strategy
Control & Coordination
Conflict management
Performance measurement


Evesham University          2005 – 2008
BA (Hons)      Management with Accounting

Coventry North College               2003 – 2008
A levels:     Maths (A)   English (C)   Physics (B)

REFERENCES – Available on request.



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