Being assertive means clearly and effectively communicating your opinions and feelings whilst at the same time still valuing the views of others. It’s a skill that can be learnt by studying the practical techniques on how to get your point of view across.

What is meant by being assertive?
Assertiveness is important because it helps individuals to act in their own best interests. It’s something that lies at the heart of good interpersonal communication, which in turn can lead healthier relationships, better results and decreased stress levels. It can directly impact on the way a person interacts and communicates with others by being better able to express themselves in an open, non-confrontational way.

Assertiveness training course overview

On a course you will learn how to become assertive in situations where you need it most. Like any new skill it’s practice what makes it perfect. Training can help to build your self-esteem when dealing with other people in a variety of different situations (be they friends, partners, work colleagues or clients).

Teaching tends to be done in small groups where role play is used to create ‘real-life’ situations where you can put what you have learnt into practice. Through tutor facilitated discussions and professional coaching you will be taught techniques which will increase your effectiveness and help you to gain control of your daily activities. Lecturers are experienced facilitators who through interactive and practical settings will teach students how to put assertive behaviours into action. Classes are very positive, upbeat and motivational. You will be mentored on how to maintain and improve relationships in a way that makes life easier for everybody.

Syllabuses focus on showing you how to be assertive without alienating or upsetting people, and how to set your priorities in spite of other people’s demands. Modules address specific key assertiveness issues such as how to say no, and how to be forthright yet sympathetic to the thoughts of others at the same time.

All teachers on these courses have been fully evaluated and accredited to ensure that teaching is of the highest professional quality. They are dedicated advisors who will use unique tools to boost your self esteem so that you can make requests assertively and proactively address problems in your work or social life.

Typical subjects taught on a Assertiveness training course

  • Active Listening
  • Aggressive Behaviour
  • Assertive Behaviour
  • Assertiveness Techniques
  • Assertive Words
  • Being Direct
  • Body Language
  • Broken Record Technique
  • Building Rapport
  • Closing Conversations
  • Communication Skills
  • Conflict Management
  • Defining assertiveness in the workplace
  • Delegate tasks
  • Escalating Assertion
  • Influencing Skills
  • Improving Self Esteem
  • Interviewing
  • Leadership Qualities
  • Maintaining Self Control
  • Negotiating
  • Passive Behaviour
  • Personal Appearance
  • Personal Boundaries
  • Personal Communication Styles
  • Personal Development
  • Recognising Aggression
  • Relationship Building
  • Rights and Responsibilities
  • Self Confidence
  • Stopping Bullying
  • Team Building
  • The Language of Assertiveness

You will learn how to

  • Say ‘no’ to unreasonable demands.
  • Say ‘yes’ when you want to.
  • Create ‘win win’ situations.
  • Manage difficult and troublesome staff.
  • Be assertive with employees, clients or customers.
  • Deal with bullying in a workplace environment.
  • Set clear objectives and boundaries.
  •  Look, act and feel confident.
  • Handle difficult people and situations.
  • Develop clear messages.
  • Identify key changes that have to be made for you to become more assertive.
  • Make requests assertively.
  • Maximise your impact on other people.
  • Receive criticism and compliments positively.
  • Prepare beforehand the message that you want to convey.
  • Look relaxed and in control.
  • Speak clearly and steadily at a normal volume.

You will learn about

  • The benefits of being assertive.
  • Verbal and non-verbal assertiveness skills.
  • Knowing your rights and speaking up for yourself.
  • Deciding on, and sticking to clear boundaries.
  • Using your body language to help you become more assertive.
  • Self-confidence building techniques.
  • The difference between assertive, aggressive and passive behaviour.
  • Giving and receiving constructive criticism and feedback.
  • Defending your views or position in a professional manner.
  • The importance of listening to the opinions of others.


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