Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine possesses a confident personality that thrives in a busy environment which requires the buzz of service. She is the ultimate hospitality professional who is able to make each and every guest feel special and has the ability to encourage and motivate a team to do the same. Has the drinks, cocktail and wine knowledge to deliver an outstanding product and guest experience. Furthermore, is an expert at identifying which drinks are the most popular and most profitable. As a true professional she is fully flexible in her approach to work and is able to work shift patterns through weekdays and weekends in order to support peak times. Is financially aware and conscious at all times of operating costs and understands how to control these. Aside from her managerial competencies she is physically fit and can spend a significant amount of time on her feet, carrying and lifting stock. In her current role she is responsible for the day-to-day operations of the bar area and for delivering excellent standards of customer service to guests. At work she ensures that every shift is in the very safest pair of hands. With colleagues she has a reputation for always championing zero waste and getting value for money in every transaction. On a personal level she is a superb communicator who can work with diverse personalities and diffuse tense situations. Additionally, she is “thick skinned” and able to deal calmly and confidently with a diverse range of customers.

 

CAREER HISTORY

BAR MANAGER – Start Date – Present
Employers name – Location
Responsible for managing a modern bar that has a long cocktail list alongside draft and craft beers, real ales, and an extensive spirits range.

Duties;

  • Setting drink prices and monitoring as well as adjusting them to ensure that margins are profitable whilst also remaining competitive.
  • Leading the bar team through busy periods.
  • Tactfully handling customer complaints and resolving issues in a timely manner.
  • Encouraging and giving training to those in the team that are lacking skills.
  • Opening the venue on time and ensuring that it is ready for business.
  • Ensuring that stocks and wastage are always recorded accurately and honestly.
  • Supporting senior management with business objectives.
  • Taking cash from customers as well as processing payments and transactions of credit cards.
  • Negotiating contracts with suppliers to buy beverages.
  • Briefing staff at the beginning of the night and debrief at the end of the shift.
  • Carrying out detailed checks of all deliveries for accuracy and quality of product.
  • Organising of regular events including live music, tastings and private parties.
  • Ensuring that any live entertainment commences and finishes on time.
  • Reviewing suppliers and prices on an ongoing basis to ensure value for money.
  • When required to carrying out all emergency procedures, fire precautions and evacuation procedures as laid down.
  • Selecting the background music to be played as well as the on décor and decorations.
  • Acting as the keyholder for the restaurant at least once a week.
  • Undertaking all other tasks as are agreed with the Management of the bar.
  • Achieving departmental KPI’s as set out by Head of Catering.
  • Carrying out and delegating a variety of tasks, including heavy lifting for the duration of a shift.
  • Cleaning and maintaining all equipment and notifying management of any issues.
  • Enforcing the smoking ban and ejecting patrons who do not comply with it.
  • Monitoring profitability and performance to ensure sales targets are met or exceeded.
  • Making sure that licenses are updated and in line with current legislation.
  • Creating a welcoming environment for customers.
  • Ensuring that all customers are served food or drinks as they ordered.

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Knowledge of tobacco or vaping products.
  • Have experience of working in a fast-paced, busy environment.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Understanding of health and safety regulations related to food and beverage service.

Personal

  • Well-presented, sociable, and have a genuine personality.
  • Positive by nature and responding well to pressure.

 

AREAS OF EXPERTISE

House service
Anticipating events
Wines
Handling deliveries
Cocktails
Staff rotas
Cellar management
Catering
Beers

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 

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