Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine is a proven bookseller, who doesn’t just let customers come in and browse, instead she talks to them, engages with them and recommends to them. She has a real flair for up selling books and has the confidence needed to make excellent product recommendations.
A born salesperson, she proactively seeks out opportunities to discuss a wide range of genres with visitors, from thrillers to science-fiction to children’s books.
In her current role she creates a welcoming environment in which books can be found with ease. She builds strong relationships with regular customers by sharing her passion for books with them. As part of her work, she deals with mail order, email and web-based orders by cash, card, book tokens or by using EPOS (electronic point of sale) technology. With colleagues she has a reputation for possessing excellent knowledge of the shop’s stock and the wider book market. This allows her to give advice about the books available.
On a voluntary basis she liaises closely with communities and schools to promote a love for reading.
On a personal level she is very polite and always treats people how she would want to be treated.
Right now, she has a strong desire to make a career working with books and wants to join a store that has a diverse team of staff in terms of demographics, ethnicity and culture.
CAREER HISTORY
BOOKSELLER – Start Date – Present
Employers name – Location
Responsible for serving a diverse range of customers of all ages on a daily basis and dealing with their enquiries.
Duties;
- Giving information and advice about books and helping customers locate titles.
- Cataloguing books so that they are ready to sell to customers.
- Ensuring books are being displayed as they should be.
- Actively greeting and approaching all customers as they enter the bookstore.
- Carrying boxes of books in and out of the shop, and up and down stairs.
- Serving customers by taking payment, giving advice, answering enquiries and ordering in books for them.
- Making sure that all areas of the store remain tidy and inviting for customers to shop.
- Showcasing new titles in an enticing way.
- Warmly welcoming customers to the shop.
- Keeping abreast of new titles by reading reviews and consulting publishers’ catalogues.
- Resolving customer queries to their full satisfaction.
- Liaising with publishing companies and their representatives.
- Working various shifts including mornings, afternoons, evenings and weekends.
- Processing customer orders over the phone and online.
- Supervising and training up new staff as well as temporary and student employees.
- Opening and closing of the store in accordance with operating hours.
- Carrying out various admin tasks such as accounting, order distribution, arranging deliveries and returns.
- Seeking out rare or out of print titles on behalf of customers.
- Monitoring customer activities to prevent incidents of shoplifting.
- Ensuring that all books being sold are presentable and clean.
- Using pricing and labelling equipment to price up books.
- Being vigilant around the store and identifying any potential safety and security issues.
- Removing security tags and wrapping up goods for customers.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Able to pack up books in an appealing manner at reasonable speed.
- Have experience building relationships with customers and audiences.
- Ability to use initiative with customers to make suggestions to them.
- Excellent time management skills and the ability to prioritize tasks.
- A good command of the English language and excellent reading, writing, and communication skills.
- Willingness to undertake any necessary training to fulfil the role.
Personal
- Can work well independently and as part of a team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
- Ability to bend, stoop, and lift boxes up to 40 pounds.
- Can remain feet standing or walking for hours at a time.
- Confident approach towards maximising sales opportunities.
AREAS OF EXPERTISE
Recommending books
Cataloguing books
Customer service
Bookselling
Visual merchandising
Order processing
Children’s books
Offering advice
Handling deliveries
Unpacking stock
Refilling shelves
Replenishing shelves
Online sales
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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