Call centre CV sample

The best Call Centre CV shows recruiters your ability to answer high-volume inbound calls and assist customers with enquiries, complaints, and product information.

A CV may not be the sole factor in securing a job, but it is the first contact you’ll have with a recruiter and the basis upon which they will evaluate you as an applicant for their vacancy. The better impression the recruiter gets from it the more likely they will call you for an initial interview (either by phone or in person) that could eventually result in an offer of employment.

As with any project that requires time and effort, the more effort you put into writing one the better your chances of success. Continue reading to learn what to include in your CV and what to leave off.

By: Iejaz Uddin – Updated 8 December 2025

Page overview

• Call Centre CV examples
• How to write a Call Centre CV
• CV structure
• Contact details
• Personal summary
• Call Centre work experience
• Skills
• Education section

Call Centre CV example

How to write a Call Centre CV

A good CVs will not just summarise your past, it will also highlight what you can do next.

Your Call Centre CV has to be clear, focused, and packed with proof of performance. For a role like this that means providing information on products and services to callers and updating customer records in a database.

To maximise your chances of getting your CV accepted by a potential employer, you must focus on writing up a dazzling document that catches the reader’s eye and immediately gets them interested in hiring you. For a Call Centre position that means using a chronological format that lists your information in date order, starting with the most recent first and working backwards. You have to ensure you’re all of this is well-formatted, error-free, and easy to read.

The most successful Call Centre CV will showcase your ability meeting performance targets for call volume and service quality. Additionally, where appropriate, try to reference your knowledge of the company you are actually applying to by mentioning the types of products or services the business offers.

Follow the advice on this page along with the examples and tips to land interviews faster.

Call Centre CV Structure   

Before you start writing your CV you need to decide on a solid foundation on which to build it.   Ideally you want a clear, readable combination format that is easy to scan, concise and uses bullet points to emphasise key strengths.

Do this by listing your previous positions in chronological order, starting with your present job. Include company names, titles, and your tenure.

The margins of your CV should be set to 1 inch on all sides and the line spacing to 1.15. This creates a more open layout for the CV which allows for some space between messages, allowing the reading eye to relax and take their time while reading through it. An ample amount of white space also helps create a visually balanced document that is easy to navigate and does not make it difficult to read.

The use of bullet points and lists can also help make it easier to scan short passages that represent large amounts of information quickly and efficiently compared to a solid paragraph.

Emphasize your:

• Ability to be the first point of contact for customers.
• Excellent communication skills and professional and friendly manner.

Contact details

Make yourself prominent and easy to find.

At the very top of your CV place essential contact details like your Name, Phone Number, Professional Email, and Location (Town/City). It’s sufficient to just mention your city or county, as providing your full postal address is not necessary at this stage of the application process. As an optional extra you could include your LinkedIn profile, but unless asked for avoid including your photo.

By giving them a number of contact options you will indicate that you are actively interested in finding work and you are willing to communicate directly with the recruiter. It is recommended that you create a unique email account for professional uses. The email accounts you used as a youth will likely not be viewed as professionally acceptable by potential employers.

As a rule of thumb, use slightly bolder and larger fonts for the contact header. Maximise scan ability by keeping it concise and clean and ensure professionalism by including a formal email address.

Call Centre CV Personal Summary    

A summary should highlight your experience, key skills and quantifiable achievements. In it don’t just write about your history, instead tell the story of how you become the ideal Call Centre Operator. Tell them about where you’ve worked, what your current employment involves, and what you hope to accomplish in the future.

It has to summarise all of your accomplishments throughout your work history in seconds. A strong summary will clearly state how your skills and experience will provide immediate value to the hiring organisation.

Try to customise the summary for each role application by including the skills indicated on the employer’s job posting and by showcasing relevant past duties. Aim to match your skills with the employer’s corporate values, objectives, and their particular industry.

Recruiters want to see evidence that you can deal with phone, email and online enquiries in a clear, accurate, and friendly manner. Show them you can do this through scheduling callbacks, sending follow-up emails, or escalating issues to higher-level support when necessary.

Call Centre CV Work Experience

In this area of your CV, you want to provide a thorough overview of your previous employment and work experience by giving a detailed history of your past career. It’s here that you show them you have a thorough understanding of the skills needed for the job.

For a role like this you’ve got to show your ability to deliver excellent customer service, manage difficult situations, and build rapport with customers from all backgrounds. Focus on quantifiable achievements such as call targets and high satisfaction scores. Explain your experience in handling inbound calls, resolving customer issues, and meeting or exceeding performance metrics.

Detail your previous roles in reverse chronological order, beginning with your current or most recent position. Use action verbs to show your skill at building a rapport with customers and giving them a personalized experience that enhances satisfaction. You basically want to get across how you will benefit any new employer’s existing set up.

If you do not have an extensive work history because you are new to the workforce, then focus on your education and/or skill sets that relate to the position for which you are applying.

Areas to focus on when writing a call centre CV:

• Ability to answer calls professionally.
• Handling and resolving customer complaints.
• Understanding of customer service principles and practices.
• Problem solving and resolution.
• Dealing with customer complaints or enquiries.
• Meeting performance and speed targets.
• Excellent verbal communication skills.
• Remaining calm under stressful situations.
• Tactful manner and have a good memory.
• Ability to multitask.

Call Centre CV Skills

The Skills section on your CV is one of the most significant sections on your CV. It can help hiring managers determine at a glance if you are qualified for the position. Having the right skills on your CV make it clear that you are the best match for the job.

You want to customize your skills according to the specific job for which you are applying. The best way to do this is to refer to the job description and create a list of the skills and qualifications that the employer wants from candidates. After reviewing this information, you will be able to compare your experience with the requirements listed by the employer and you will be able to determine if you meet the skill requirements. It’s as simple as that.

It is important that when creating your CV, you list your skills first and foremost as they pertain to the position being applied for.

Education

Having the right qualifications can be an extra bow in your job-hunting arsenal.

If you have achieved any kind of academic accomplishments, especially if they are relevant to the role you want, then include them in your CV. This can be NVQs in Sales or Customer Service or any courses in IT.

When linking your education to your job application, share with potential employers how your education has prepared you for the specific role you are applying for, while also pointing out your commitment to continuing your education.

If you do not have an extensive amount of work experience, an educational history that is well-stocked and tailored to the specific career path is a great way to show commitment to a chosen career path. So be consistent throughout the CV, and list the highest degrees first, followed by the other degrees in reverse chronological order.

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