Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine can create the optimal rental experience for renters by providing them with an excellent customer service and ensuring smooth car rental transactions. She is commercially minded and able to work towards targets by maximizing all sales and service opportunities.

You can rely on her to do everything from engaging new renters and cultivating those contacts into clients to ensuring cars are in excellent condition for customers. Furthermore, as a perfectionist she will accurately and neatly complete all forms related to the renting and returning of vehicles.

In her current role she gives a world class customer facing service to renters by providing them with information about the different types of vehicles available for hire. At work she maintains high levels of customer satisfaction by addressing customer queries and resolving any issues promptly and effectively to their satisfaction. As part of her duties she upsells customers additional services, such as insurance or GPS systems. In addition to this she processes payments for rental fees and any additional charges. With colleagues she has a reputation for being a real team player who goes out of her way to assist colleagues whenever they need help.

On a personal level she always maintains a professional appearance in accordance with established company guidelines.

Right now, she would like to join a company that provides a working environment for its staff that is flexible and nurtures their career ambitions

 

CAREER HISTORY

CAR RENTAL AGENT – Start Date – Present
Employers name – Location
Responsible for welcoming customers, answering their queries, and providing them with the information they need to make informed decisions about what car to rent out.

Duties;

  • Overseeing the front desk of the car rental agency.
  • Greeting and assisting customers in a friendly and professional manner, so as to ensure a positive rental experience.
  • Dealing with customer enquiries about the availability and cost of vehicles.
  • Clearly explaining the terms of rental or leasing agreements to customers.
  • Answering customer enquiries about what vehicles are available and what they cost to hire.
  • Preparing vehicles as per company standards in relation to cleanliness and safety.
  • Ensuring that rental agreements are properly completed and that customers fully understand the terms and conditions.
  • Managing and processing reservations accurately using the booking system.
  • Creating individual booking records for each customer’s rental.
  • Showing customers to their hire vehicle and pointing out any bumps, scrapes or special features.
  • Assisting customer at time of collection and time of return of vehicles.
  • Checking a customer’s driving licence and address.
  • Making sure that the interior and exterior of a vehicle is clean, including that the windows are cleaned, and floor and trunk vacuumed.
  • Accurately and digitally recording the vehicles condition both pre and post rental.
  • Promoting and upselling car rental options as well as additional products, and services that meet customer needs and achieve sales targets.
  • Taking cars to and then collecting cars from customers.
  • Confirming and cancelling reservations when needed for guests.
  • Completing all necessary paperwork with customers and getting their signature.
  • Checking vehicles when they are returned and recording the mileage and inspecting for damage.
  • Driving vehicles that have been returned from one location to another.
  • Providing ongoing service and sales support to regular business accounts.
  • Updating the relevant inventory each time a customer takes a car from the lot.
  • Responding promptly and professionally to any customer complaints.
  • Speaking with customers over the phone or via email.

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Handling all the administration needed to rent vehicles to businesses and the public.
  • Accurately verifying customer information by carrying out checks.
  • Ability to work flexible hours, including weekends and holidays.
  • Computer literacy and familiarity with all specialist rental software.
  • Assisting customers with directions, tips and information.

Personal

  • Able to quickly make friends with people I have just met.
  • Able to work with people from all social backgrounds and cultures.
  • Always getting involved in what is going on around me.

 

AREAS OF EXPERTISE

Taking bookings

Vehicle delivery

Customer service

Car preparation

Team player

Communication skills

Customer interaction

Issue resolution

Vehicle inspection

Reservations

Administrative paperwork

Patience

Active listening

Administrative skills

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

More CV templates
CV templates