Your Claims Handler CV must show your ability to process claim information, manage insurance paperwork, deal with claims administration and provide high level of customer service.
Claims Handlers are the beating heart of any insurance business. You must therefore show prospective employers that you can serve as a point of contact for their clients following an accident by assisting and supporting them with their claims.
Your CV is the first and only chance you will have to make an immediate impact on a prospective employer. It’s therefore imperative to your job-hunting chances that you make it as good as it can be. In it show employers you can oversee your own caseloads and make a meaningful difference to their operations from the very beginning.
By: Iejaz Uddin – Updated 22 November 2025
Claims Handler CV example
Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine can manage insurance claims from the initial report through to resolution by investigating, verifying policy details, and negotiating settlements. She is a true professional who will ensure that all of her clients have their claims dealt with in a efficient and timely fashion. Has a good understanding of the general principles of insurance and the entire claims-handling process.
As an all rounder she is able to manage her own workload and support less experienced team members.
On a personal level she is committed to her own continuous learning by staying updated on technical changes relevant to her role. Also has an organised, calm, and methodical approach to work, with a positive attitude and desire to succeed.
In her current role she takes notification of new claims over the telephone, via fax and email from Policy holders and Brokers. She then liaises with clients and solicitors to move claims forward fast. With colleagues she has a reputation for enhancing the customer journey by delivering excellent customer service and clear communication at all times.
Right now, she would like to join a company that is committed to investing in it’s employees, and where no two claims will be the same.
CAREER HISTORY
CLAIMS HANDLER – Start Date – Present
Employers name – Location
Responsible for acting as a key liaison between clients and insurers, ensuring that claims are handled efficiently, accurately, and in line with regulatory standards.
Duties;
- Providing clients with advice on making a claim and the processes involved.
- Delivering a high level of service while managing claims processes.
- Supporting the wider team with technical and administrative tasks whilst dealing with claims.
- Preparing and presenting claims documentation to underwriters and responding to queries.
- Monitoring the progress of a claim.
- Talking to people to collect accurate information and documents to proceed with a claim.
- Negotiating settlements within agreed authority limits.
- Maintaining appropriate computer and paper filing systems.
- Handling all administrative aspects, such as issuing claim forms, managing correspondence, and updating case records.
- Reviewing insurance claims from customers to make sure that they’re eligible for coverage.
- Making sure premiums have been paid and that policies cover the claim.
- Conducting insurance site investigations independently or in conjunction with the Insurance Team Leader.
- Attending claims caseload meetings.
- Taking detailed accident reports and managing each stage of the process such as credit hire, repairs, and vehicle recovery.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Sticking to the rules and ensuring compliance with internal policies and external regulations.
- Accurately input data on relevant computer database.
- Knowledge of complaints and recommendation procedure.
- Ability to work under pressure in a fast-paced environment.
- Organised, proactive, and able to manage multiple claims.
- Maintaining compliance with all regulatory and company standards.
- Willing to attend training to further develop relevant knowledge, techniques and skills
Personal
- Confident communicator with a professional phone manner.
- Handling incoming claims calls and emails with professionalism and empathy.
- Quick learner with the ability to grasp new processes and systems efficiently.
AREAS OF EXPERTISE
Claims management
Gathering information
Claims process
Customer service
Negotiating
Incident management
Motor claims
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
How to write a Claims Handler CV
Any CV you submit is a marketing tool used to sell yourself to prospective employers. This means it’s got to be written in a way that stands out from competitors and markets you to prospective employers.
A Claims Handler CV has to show recruiters that you can assist people when they’re making a claim on their insurance policy. In it, demonstrate how you have during your career liaised with clients, insurers, and third parties to manage and resolve claims efficiently.
Apart from your hard ‘technical skills’ employers also want to see examples of your soft skills. So tell them about your communication skills and ability to provide a courteous approach to all customers whilst maintaining a high standard of customer service. Below is a list of skills that you include n your CV:
Claims management
- Guiding policyholders on how to proceed with a claim.
- Monitoring a claim’s progress in a pipeline and ensuring it’s handled efficiently and dealt with quickly.
- Supporting the handling and resolution of claims submitted by policyholders from start to finish.
- Minimizing delays and costs and ensure customer satisfaction.
- Managing a claim from the start through to settlement, making decisions on the extent and validity of a claim.
Negotiating
- Carrying out negotiations to reach a settlement with claimants.
- Able to resolve differences through dialogue to reach a mutually beneficial agreement.
- Prepared to think differently and adjust strategy as a situation evolves so as to reach agreement with all parties.
Communication skills
- Tactfully explaining to policyholders when their claim is not covered.
- Taking the policyholder’s personal information and contact details in a polite manner over the phone.
- Able to build relationships with internal and external stakeholders is important.
Team player
- Managing a team of claims handlers.
- Giving guidance to junior staff on complicated or high-value claims.
- Ability to work independently using own initiative and as part of a busy team.
- Consulting with other legal and claims professionals to assess the claim terms.
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