Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine can provide information, advice and help to customers. She is also an expert at overcoming objections with persuasion and persistence. A team player who is passionate about delivering excellent service to new and existing clients, through delivering a personalised and elevated experience to them.

You can rely on her to identify business opportunities that will generate more revenue resources and increase the company’s profits. She will have no trouble successfully managing your sales pipeline by orchestrating the starts and stops of the sales process.

In her current role she actively plays a part in growing the business by creating well-established client relationships. As part of her duties, she acts as the first point of contact for any complaints or issues raised by clients. When doing this she always follows a script to ensure getting the job done right first time. With colleagues she has a reputation for being an expert in the range of products and service it offers.

Through her career she has become an expert at utilising upselling techniques to maximise sales opportunities. She has gained experience of giving advice on finances, payment issues, billing enquiries, general account queries and technical support. Also knows how to promote a company, suggest products or services, answer client inquiries and refer customers to someone senior should they need it.

On a personal level she has good listening skills and being intuitive by nature is able to identify and react to how customers are feeling and then respond in a positive and engaging manner.

Right now, she would like to join a reputable company where she will enjoy a competitive salary, commission, and other benefits

 

CAREER HISTORY

CLIENT ADVISOR – Start Date – Present
Employers name – Location
Responsible for giving quick, effortless, and exceptional advice to demanding clients.

Duties;

  • Offering advice to help guide clients when they are making critical decisions.
  • Marketing the company’s services to clients through regular contact and meetings with them.
  • Answering and responding to incoming telephone calls and emails from both personal and business customers.
  • Providing regular updates to clients on the progress of their enquiries.
  • Meeting and exceeding individual targets and other commercial KPIs.
  • Taking face to face, telephone and email enquiries from customers and passing on information correctly to others.
  • Corresponding with customers via email in a professional manner.
  • Following a greetings script for the entire call duration.
  • Soliciting client feedback to identify opportunities and shortcomings.
  • Contributing to the development of new internal systems and approaches.
  • Investigating customer queries and liaising with internal departments to resolve them.
  • Processing customer orders either through the website or over the phone.
  • Liaising with carriers to track delays, claims and deliveries to keep customers updated.
  • Diagnosing technical faults and providing over the phone solutions.
  • Undertaking all duties commensurate with the role as required by the line manager.
  • Attending events to meet customers, and to promoting company services to potential new leads.
  • Booking-in all new jobs, and then adding notes as required for future reference.
  • Passing phone calls and callers to the relevant departments.
  • Emailing relevant parties within the same day with any updates or messages.
  • Having regular interaction with clients to understand their needs.
  • Analysing client portfolios to determine their needs and interests.

 

Achievements:

  • Maintained an above 90% score in the monthly Customer Satisfaction Index surveys.
  • Successfully managed over 50+ accounts effectively.

 

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Building meaningful relationships with Clients.
  • Can handle sensitive information without compromising confidentiality.
  • Ability to communicate effectively with clients and stakeholders.
  • Excellent team working skills.
  • Fantastic communication skills both written and verbal.
  • Able to manage peaks and troughs in workload effectively.
  • Efficient in following-up and delivering after-sales services to clients.
  • Following company policies at all times.

Personal

  • Can quickly establish credibility and rapport with clients over the phone.
  • Treating clients and colleagues with respect at all times.
  • Clear, warm and helpful telephone and written communication skills.

 

AREAS OF EXPERTISE

Customer service

Administrative tasks

Record keeping

Managing relationships

Solving problems

Identifying opportunities

Client retention

Scheduling meetings

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details           Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

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