Contact name
Position
Company name
Address

15th September 2024

Dear …………,

With reference to your advertised vacancy for a Collections Agent please find attached my CV for your consideration.

I will be firm when collecting debts, but empathetic when dealing with customers facing financial hardship.

I come to you as a self-driven individual with a hunger and desire to succeed and grow in this role. Your job advert specifically states that candidates should be able to act as a liaison between the business and its customers to collect debts and resolve outstanding balances. I can do this whilst following all relevant regulations, policies and procedures accurately. In short with my ability to create and implement debt collection courses of action, I am exactly the sort of person that you are looking for.

With me you will get a proven operator who can speak with vulnerable customers, discuss their circumstances and provide relevant assistance and support tailored to their needs. That’s not all, I can also ensure that all services are consistently delivered in a courteous manner.

In my current role I work for a highly successful client-focused business that is one of the UK’s market leaders in debt recovery. At work I liaise with other departments, such as billing or customer service, to resolve issues and ensure the correct amounts are being collected.

As part of my duties, I use software to assist with managing customer records and maintaining oversight of debt balances. I communicate with customers via telephone, email or in person to explain payment plan options to non-paying customers and negotiate payment terms. I carry out all of my duties whilst maintaining ethical practices, and by treating all customers fairly and respectfully. With my compatriots I have a reputation for persuasively explaining to customers why it’s in their best interest to pay off a particular debt. My experiences to date have left me with the ability to be flexible in adapting to changing environments based on role requirements.

On a personal level I have good communication, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving. Furthermore, I am someone who will always remain calm and professional in difficult situations and during tense conversations.

Right now, I am keen to be part of a company like ours that values its employees and offers them unparallelled opportunities for future career growth and development.

After reviewing my attached resume, please feel free to contact me to arrange an interview or if you require any further information from me. Should you find interest in my application, then I will be available for an interview at your convenience.

Yours sincerely,

 

Name
Address
Tel: 0044 123 456 7890
Email: info@dayjob.com

 

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