Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine can obtain overdue payments from customers in a timely and professional manner. She has excellent phone etiquette, strong negotiation skills, and the ability to think on her feet, problem solve and troubleshoot complex scenarios. You can rely on her to develop and enact manageable debt recovery plans that will prevent repeated payment delinquency by clients.
Also, has the results-driven ethos needed to work in an extremely fast paced and target driven environment. A true professional who has knowledge and awareness of the importance of confidentiality and data protection.
In her current role she ensures that outstanding debt issues are resolved through establishing payment plans and by offering alternative payment methods or schedules if the debtor is facing financial difficulties. As part of her duties, she sits in front of a computer for extended periods and works in a fast-paced environment where she has to handle multiple tasks simultaneously.
During her career she has gained an understanding of the legal aspects of collections, and knowledge of relevant regulations, policies and procedures. This has given her the ability to handle difficult and sensitive situations with professionalism and confidence.
On a personal level she is a trustworthy individual who keeps her word and can be depended upon to do the right thing. Furthermore, she possesses the perseverance, empathy, persuasiveness, tact and tenacity required to work in a stressful environment.
Right now, she would like to join an award winning and rapidly expanding company where she will have a genuine opportunity to build a long term career.
CAREER HISTORY
COLLECTIONS AGENT – Start Date – Present
Employers name – Location
Responsible for carrying out accounting and clerical duties associated with collecting and monitoring of the company’s delinquent account receivables.
Duties;
- Making outbound calls to clients through a dialler system to discuss repayment of the borrower’s outstanding arrears.
- Reviewing customer requests for concessions or contract changes and providing accurate recommendations.
- Communicating with debtors to negotiate debt payment plans.
- Updating customer accounts in the system and keep accurate records.
- Communicating with internal staff, customers, and external contacts via phone, email, and letter.
- Writing correspondence that is clear, professional, and adheres to company policies.
- Maintaining accurate records of all communication and payment arrangements.
- Promptly and efficiently response to queries to debtors and clients.
- Ensuring that all customer information is correct, including phone numbers and addresses.
- Creating a list of people who have not made payments.
- Informing debtors on the potential consequences of non-payment.
- Communicating with other departments as needed to resolve customer issues.
- Inputting data into spreadsheets to create reports that analyse the progress of collection efforts.
- Monitoring customer accounts for non-payments or late payments.
- Taking payments over the telephone.
- Negotiating suitable payment arrangements with debtors.
- Informing clients of overdue accounts and amount currently owed.
- Handling all customer information and financial data confidentiality and in compliance with data protection regulations.
- Using computer software and databases to locate customer.
- Visiting debtor’s properties to arrange payments of outstanding debts.
- Delivering a reliable and high quality of service for every customer.
- Taking inbound calls regarding account queries, handling disputes, taking payments and setting arrangements.
- Directing borrowers with financial difficulties to not-for profit debt agencies.
- Keeping hard copy and electronic records of all communications.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Analysing information to determine the best course of action for debt collection.
- Good IT skills and able to use Microsoft word, excel and outlook effectively.
- Experience of working alone in the field in different geographical areas of the country.
- Great interpersonal skills and able to communicate effectively through verbal and written means.
- Administrative skills, including filing and touch typing.
- Previous experience in a fast-paced office/call centre environment.
- Knowledge of relevant regulations and procedures.
- Ability to work independently and in a team environment.
- Proficiency in using computer software and databases for tracking and reporting.
Personal
- Remaining cool, calm and collected when dealing with pressured situations.
- Ability to build effective relationships with people across all levels.
- Establishing and maintaining effective working relationships with those contacted in the course of work.
AREAS OF EXPERTISE
Debt collection
Debt payments
Recovering debt
Customer service
Record keeping
Communication skill
Conflict resolution
Payment plans
Tracing people
Contacting debtors
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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