10 December 2018
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Customer Experience Manager CV template

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A reliable and dependable Customer Experience Manager who can design, implement and enforce protocols to improve customer service and therefore improve customer loyalty. Maxine will always ensure that a company's products and services are presented with passion and enthusiasm. She can deliver a whole end-to-end customer experience that will have an immediate positive impact on any operations. In her current role she has gained a reputation for redefining and creating amazing customer experiences that have people coming back for more. On a personal level she is a great listener who loves to get out and about and meet new people. Furthermore, as a true professional she has good levels of personal organisation and an ability to work in a standardised way. Right now she would like to join an expanding company where there is room for future promotion.


CAREER HISTORY

JOB TITLE - January 2016 – Present
Employers name – Location
Responsible for providing support for team members and customers, delivering exceptional customer service and contributing to the overall objectives of the business.

Duties:

  • Providing the very best experience for every customer.
  • Working with other company departments to enhance the customer journey by reducing complexity, making efficiencies and improving processes.
  • Deliver against the business' overall objectives for sales, customer satisfaction and efficiency.
  • Using the customer feedback to create a view of areas that need improvement.
  • Meeting regularly with customers both face to face and over the phone.
  • Responding promptly to customer enquiries. 
  • Working with diverse stakeholders to drive forward the strategy agenda of the business.
  • Lead the Customer Services team and customer support personnel. 
  • Analysing statistics and then compiling accurate reports from them.


JOB TITLE - Start Date - End Date
Employers name – Location

JOB TITLE - Start Date - End Date
Employers name – Location


KEY SKILLS

Professional

  • Turning insights into actionable strategy.
  • An expert planner with a disciplined approach to getting around problems. 
  • Dedicated to meeting the expectations and requirements of internal and external customers.
  • Team Player with the ability to work well under pressure.
  • Proven ability to build relationships, facilitate, influence and negotiate across an organisation. 
  • Setting a clear mission and then deploying strategies focused towards that mission.


Personal

  • Working creatively to understand and solve customer issues.
  • Find it easy to build rapport and maintain a positive relationship with people I have just met.
  • Willing to work evenings and weekends.
  • Passionate about the customer and curious about customer behaviour. 
  • A big thinker who can look outside the box for solutions.
  • Ability to adapt to different situations and evolve into a role.


AREAS OF EXPERTISE

Customer experience
Delegating tasks
Customer relationships
Business planning
Problem identification
Stakeholder management


ACADEMIC QUALIFICATIONS

University name  -  Degree details               Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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