Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A driven Floor Manager who has the ability to inspire people to achieve higher levels of performance. Maxine has a proven track record of leading teams to success by effectively directing customer service activities, correctly analysing sales figures, overseeing store operations and effectively managing staff. She has an unrivalled eye for detail that allows her to spot those things that others do not see. In her current role, she ensures that problems are solved and opportunities seized by people from all levels of the organisation working together. At work she makes sure that everyone shares a common goal of providing customer satisfaction. An air of positivity surrounds her and she is professional and inspiring to others around her. Right now, she would like to join a company where opportunities to progress arise quickly for those people with the right qualities and ambition.
CAREER HISTORY
FLOOR MANAGER – Start Date – Present
Employers name – Location
Responsible for providing support to the Store Manager in order to ensure that store targets are not only met but, where possible, exceeded.
Duties;
- Lead the floor team to ensure the store is operating in an efficient, safe and legal manner and offering excellent customer service.
- Organising the weekly staff rota.
- Always on the shop floor to ensure the team is functioning to the best of their ability.
- Liaising with customers and addressing any issues they may raise.
- Monitoring stock levels and placing orders with Head Office when stock runs low.
- Utilising reporting tools available to shape commercial decisions which will benefit the customer and store.
- Participating in the hiring and training of new staff.
- Ensuring the store showcases brands in the best possible way.
- Creating a fun and aspirational in-store atmosphere that encourages customers to shop at the store.
- Covering for the store manager in their absence.
- Setting team targets and chairing morning meetings.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Capable of understanding detailed store process and procedures.
- Delivering on sales, profit, shrinkage, wage costs, etc. to achieve targets set as agreed with your manager.
- Ensuring the customer always has a good shopping experience.
- Able to communicate at all levels.
- Can plan, prioritise and meet deadlines with ease.
- Reactive and adaptable to change.
- Knowledge of shelf availability, data integrity, shrink control, P&P compliance.
Personal
- Guiding individuals towards task accomplishment.
- Leading by example for others to follow through promptness, attendance and personal presentation standards.
- Being creative and forward thinking in suggesting alternative solutions.
- Taking ownership and pride in my work.
- Passionate about providing excellent levels of customer service.
- Have a sense of urgency in emergency situations.
- Willing to work a flexible schedule to meet the needs of the business.
AREAS OF EXPERTISE
Shelf availability
Merchandising
Controllable costs
Store management
Staff supervision
Merchandising
Loss prevention
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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